On 11/16/02 9:19 AM, "Eric Schweitzer" <[EMAIL PROTECTED]> wrote:
> I have two IMAP accounts I access via Entourage X (latest updates installed, > System 10.2.2). One is a .mac and works fine. The other has many folders > (Sent Mail, Trash, etc.) as subfolders under INBOX. I set up the account by > entering 'INBOX.' under "Root Folder" in the "Options" tab. I have an IMAP account like that, which works a lot better than my .mac account, but I never needed to define a root folder. Entourage found it easily enough by itself. I know that some IMAP accounts need the Root folder defined - are you sure you do? > > When I first start Entourage, all the folders in the .mac account appear as > they should. Only INBOX appears in the other account. If I click on INBOX, > the subfolders appear and work fine, for awhile. If I click on any other > folder (like the local Inbox), all the subfolder disappear. If I click on > the account icon, I can see all the folders in the right panel under INBOX > and open them. An opened folder appears in the folder list. It again > disappears if I open another folder. Click on the server's icon in the Folder Pane. Your whole folder structure should appear in the main window. Does it? Are all your subfolders Subscribed? If not, click on them an click Subscribe. that would fix it. If they are already subscribed, first control-click on the server icon and select "Get Info". Does the info contain "IDLE" anywhere? Now go to Tools/Accounts/Mail/That Account/Options. Check the box "Send commands to server simultaneously" and "Check for unread messages in subscribed folders". IF your server supports IDLE, also check LiveSync, uncheck "Inbox only" and check "Connect immediately on launch". If your server does NOT support IDLE, uncheck "Live Sync". Try removing "Root folder" entry and see what happens. [It's supposed to be a full path to your mail folder on the server, if you need it.] Now check it out. if you still have problems, try clicking on the INBOX, then pressing option-command-L. > > Has anyone else seen this? Do I have something set up incorrectly? Thanks. -- Paul Berkowitz MVP Entourage PLEASE always state which version of Entourage you are using - 2001 or X. It's often impossible to answer your questions otherwise. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
