I followed the instructions. I had not subscribed to the folders. After subscribing the folders always appear. This solved a really annoying problem.
Thanks for the help. -Eric on 11/16/02 9:35 AM, Paul Berkowitz at [EMAIL PROTECTED] wrote: > On 11/16/02 9:19 AM, "Eric Schweitzer" <[EMAIL PROTECTED]> wrote: > >> I have two IMAP accounts I access via Entourage X (latest updates installed, >> System 10.2.2). One is a .mac and works fine. The other has many folders >> (Sent Mail, Trash, etc.) as subfolders under INBOX. I set up the account by >> entering 'INBOX.' under "Root Folder" in the "Options" tab. > > I have an IMAP account like that, which works a lot better than my .mac > account, but I never needed to define a root folder. Entourage found it > easily enough by itself. I know that some IMAP accounts need the Root folder > defined - are you sure you do? >> >> When I first start Entourage, all the folders in the .mac account appear as >> they should. Only INBOX appears in the other account. If I click on INBOX, >> the subfolders appear and work fine, for awhile. If I click on any other >> folder (like the local Inbox), all the subfolder disappear. If I click on >> the account icon, I can see all the folders in the right panel under INBOX >> and open them. An opened folder appears in the folder list. It again >> disappears if I open another folder. > > Click on the server's icon in the Folder Pane. Your whole folder structure > should appear in the main window. Does it? Are all your subfolders > Subscribed? If not, click on them an click Subscribe. that would fix it. If > they are already subscribed, first control-click on the server icon and > select "Get Info". Does the info contain "IDLE" anywhere? Now go to > Tools/Accounts/Mail/That Account/Options. Check the box "Send commands to > server simultaneously" and "Check for unread messages in subscribed > folders". IF your server supports IDLE, also check LiveSync, uncheck "Inbox > only" and check "Connect immediately on launch". If your server does NOT > support IDLE, uncheck "Live Sync". Try removing "Root folder" entry and see > what happens. [It's supposed to be a full path to your mail folder on the > server, if you need it.] > > Now check it out. if you still have problems, try clicking on the INBOX, > then pressing option-command-L. >> >> Has anyone else seen this? Do I have something set up incorrectly? Thanks. > -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
