On 11/27/02 8:35 AM, I wrote:

> It's possible there is something wrong with one of the headers when
> replying. I'd try the following things; if the first doesn't fix it, move on
> to the next, and so on.
> 
> 1. Check the "Additional Headers" on the Options page of
> Tools/Accounts/Mail/That account. Remove anything you see there.
> 
> 2. Make a note of the account settings. Delete the account, and remake it
> manually, without using the assistant.

Insert here:

2A. Quit Entourage. Go to ~["Home"]/Library/Preferences/Microsoft/ and
remove Entourage Preferences and Entourage Settings (10) files. Relaunch
Entourage. This might fix it.

> 
> 3. Check with the ISP to see if SMTP authentication is required. (Settings
> are in "Advanced Settings" button at the bottom of the first page of the
> account window.) Or any other settings that might be required.
> 
> 4. If none of that works, try an Advanced Rebuild of the database, but it
> probably won't help.
> 
> 5. Use the Office Remover on the CD to uninstall Office v. X (it won't touch
> your data, which is safe). Empty the trash. reinstall Office, then the
> 10.1.2 updater from the MacTopia website.


-- 
Paul Berkowitz
MVP Entourage


PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.


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