Losing Connection with Server

[Luckadoo, Tommy]

I'm at my wits end with Entourage X. I manage six Macs in my office, all running OS 10.2.3 and the latest release of Office. Our organization uses Exchange servers for e-mail, and we configure Entourage as an IMAP client.

The bottom line is this: Entourage loses the connection with the server and will not update the inbox automatically. Sometimes, it even fails to connect with a manual send and receive command. We've been experiencing this problem off and on for a year now. Sometimes, it will work fine for weeks on end, then go for several weeks with this frustrating problem.

I've tried just about every possible configuration. "Stay connected to server" is checked. I've tried running schedules, with less than satisfactory results. The interesting thing is that I fired up Mail.app a few days ago and it is working flawlessly. I even had Mail.app and E'rage running side-by-side for a couple of days, and Mail.app received all new mail without prompting, while I had to manually grab new mail with E'rage.

Any ideas? I've posted this problem to this board in the past and never got a response. If you have ANY ideas, I would appreciate you sharing them.

Tommy Luckadoo
District Director
U.S. Rep. Cass Ballenger


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