On 8/23/03 2:05 PM, "Eric McKirdy" <[EMAIL PROTECTED]> wrote:
> When I clicked on it the other day, I was met with the following error: > "Could not open that feature. Mail error." I clicked on "okay," and > immediately the same error returned. I clicked on "okay." What resulted > was a seemingly endless loop of that same error, necessitating a force > quit in order to restart the program. Let's start by first backing up your data. Try dragging the Deleted Items folder to the desktop to create an MBOX backup file. Also make a copy of your Identity. It's located in your Microsoft User Data folder in your User's Document folder. Sometimes just moving the folder to the desktop and back into a new identity solves the problem. > > I can get into all other folders, just not that one. The problem is I > cannot export the folders and stuff into any other program, and there > are at least three items in Deleted Items I really need. (We'll talk > about my system of filing (or lack thereof) later.) I would suggest using the feature "unread only" rather than move to Deleted items. The messages would not be in the way, but an easy toggle to see all when needed. > > How can I be able to access that feature again? > > I saw mention of a "Typical Rebuild," but I never was able to unearth > instructions on how that is done, other than quitting all MS > applications. Is there another way? Or is that even relevant here? You need to quit the Microsoft database daemon first along with all Office applications. For complete instructions see <http://www.entourage.mvps.org/faq/database.html#Anchor-3800> Basically, the rebuild instructions are to quit Notifications (same as quitting the daemon) by holding the Option key when starting Entourage. -- Diane Ross MVP Entourage (MVPs are volunteers) Entourage Help Page <http://www.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
