On 1/12/04 2:10 PM, "Scott Gillies" <[EMAIL PROTECTED]> wrote:
> All of a sudden, he gets an "Entourage has unexpectedly quit" message when > he tries to launch Entourage. Here's the latest thing causing the problem. A malformed spam message was sent to many people causing the Junk Mail Filter to fail. The cause of this is a missing bracket within the header information. The JMF cannot parse the information and fails. Turning off the JMF after you have a crash situation, Re-downloading the mail, deleting the bad message, and then re-enabling the filter is the easiest workaround. Other strategies: 1) Check for duplicate Microsoft Database daemons in System Preferences Startup items. If you have more than one, delete all and let Office recreate a new one. 2) Test for a corrupt font: <http://support.microsoft.com/?kbid=313535> 3) Try to find where problem is located. First, create a new identity to eliminate corruption in current identity: Entourage X: Entourage menu>Switch Identity>Select New If the problems go away, then your old identity is corrupt. You can try a rebuild on your old identity. If the problem existed in a new identity then create a new User. This will eliminate corruption or conflicts in your User Folder: In System Preferences: Users: Create a new user. Log Out/In to new user. Open Entourage and see if the problems go away. (You might need to recreate your account info.) If problems disappear then you know it's a conflict or corruption in your user folder. Other suggestions: Run Repair Permissions: Run Repair Permissions after any software update from Apple and for other software updates. To use. open Disk Utility in your ~/Applications/Utility folder. Click on the First Aid tab and select Repair Permissions. Don't run from CD as updates have a newer version of Repair Permissions. If you shut down your computer overnight, you need to run the cron jobs that Apple has set to run at 3AM. Download MacJanitor here: <http://www.versiontracker.com> -- Diane Ross Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
