All this is at the Entourage FAQ page at the URL in my signature, and in several other regulars' sigs here. You should make it a practice to search there first. Believe it or not, some 99.5% of problems you might be having have occurred to other people before you and the solutions are on the FAQ page. It's your quickest way to a solution.
I notice that there's no "Crashes and Hangs" entry in the Category Index of the Table of Contents page - there should be. But "Receiving Messages" gets you to the Sending and Receiving section of the full Table of Contents, where you see "Crashes & Hangs" at the top. You'll see that there's a possible new fix involving turning off the Junk Mail Filter, followed by the method I just typed out for you, although it doesn't mention dragging the bad message to your desktop if you want to read it in TextEdit. Here's the whole entry:
If Entourage is crashing or hanging while downloading messages, try this technique contributed by Steve Friesen:
1. Shut off the Junk Mail Filter
2. Disable all your rules
3. Now see if you can download the message.
In the past I have seen crashes or hangs caused by a rule trying to get header info, and by the junk mail filter processing the headers. By shutting rules and the JMF off Entourage should be then able to download the problem item. You can then run rules manually one by one to identify which rule (if it is a rule) is causing the problem.
The problem is still under investigation. If you have any messages that are crashing Entourage on download, please send them to us so they can be directed to Microsoft for investigation. Create a new message addressed to us, and drag it to the side. Drag the message that was causing the crash (the first one that arrived while you were unable to receive) into the composition pane of the new message. It should then automatically be attached. Just include a quick note regarding the problem in the message body and that the Rules fix worked, and click Send.
If that does not help, here are the normal troubleshooting steps:
1. In Tools>Accounts>Mail, double-click the mail account with which you are having trouble.
2. In the Options tab, enable Allow Online Access ....
3. Select the server in the Folder List
4. In the Message list, click the Sent column to sort by date
5. In the View menu, disable Preview Pane
6. In the Message List, select the oldest message there and delete it (or mark it for deletion)
7. Select a later message
8. Re-enable Preview Pane.
Do you crash, or can you read it? If you can read it, try the oldest remaining message. For any message that causes a crash:
1. Disable Preview Pane
2. Select the bad message
3. Delete it.
When none of the remaining messages causes a crash, try Send & Receive All schedule.� Entourage should survive this time.� Remember to go back and disable Online Access to restore Entourage's speed.
You could have found this too (all of you writing in). The FAQ web page is a good resource.
--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>
PLEASE always state which version of Entourage you are using - 2001 or X. It's often impossible to answer your questions otherwise.
From: Cole Schweikhardt <[EMAIL PROTECTED]>
Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]>
Date: Tue, 16 Mar 2004 08:16:02 -0600
To: Entourage List <[EMAIL PROTECTED]>
Subject: Re: Entourage unexpectedly quits! (update)
Using my webmail system, I believe I isolated the offending email. It appears to be a spoof (fake) email from PayPal customer support. The subject line begain with an exclamation point and said something like "!To all PayPal customers..."
This is the second apparently fake PayPal email I have received this week. They show the paypal.com domain and use PayPal logos but the language is very suspect as is the fact that this one was crashing E-rage repeatedly.
I deleted it via webmail and everythig appears to be working correctly now.
Regards,
--
Cole Schweikhardt
Squidz Ink Design
http://www.squidzink.com
713.868.2500
On 3/16/04 6:05 AM, "Bruce Klutchko" <[EMAIL PROTECTED]> wrote:
On 3/16/04 12:31 AM, "Susan Gross" <[EMAIL PROTECTED]> wrote:
> I use Entourage X (version 10.1.4) on a dual 800 G4 running OSX 10.3.2
>
> Today Entourage "unexpectedly quit" when I hit "send and receive."
> Tried again. same quit. composed and send a message. Fine. Hit "send
> and receive" -- quit. Rebooted the computer. Same problem.
>
If it isn't in the prefs, you may be encountering something that I just
faced for the first time. There are types of junk mail that are so weird
that they crash Entourage every time you try to download them. To get around
it, I clicked on the icon to view my messages without downloading them. Then
I moved them one at a time to the inbox, deleting them as I went.
The offending message has to be one of the oldest ones waiting to be
downloaded, as it is is causing the crash fairly quickly.
My only regret is that, after deleting the offending message, I had not
downloaded the message using my webmail interface so that it could be
analyzed for what, exactly, had caused the crash.
