Thanks Paul...that is a cool feature and great info for future reference, but is sure was easy to just login to my webmail and kill it. I activated "online access" though.
Regards,
--
Cole Schweikhardt
Squidz Ink Design
http://www.squidzink.com
713.868.2500
On 3/16/04 11:25 AM, "Paul Berkowitz" <[EMAIL PROTECTED]> wrote:
You don't actually need Webmail. If you go, in Entourage, to Tools/Accounts/that account/Edit/Options, and check "Allow online access", you'll find the account server icon in your Folder List. Click on that and you're looking at the messages on the server. Turn Preview Pane off in View menu (or command-\). Now sort by Received and select the oldest message there - or if you normally leave messages on the server select the oldest message that has not yet been downloaded (the oldest one with the jagged yellow partial envelope icon). If you think it might actually be important, you can drag it to your desktop, and then drag the .eml file it creates onto TextEdit to read it. (Do NOT double-click it, or you'll crash Entourage again.) Or don't bother. Click Trash button or press Delete. That marks it deletion from the server. Now Send & Receive All (or just that account). That should take care of it.
All this is at the Entourage FAQ page at the URL in my signature, and in several other regulars' sigs here. You should make it a practice to search there first. Believe it or not, some 99.5% of problems you might be having have occurred to other people before you and the solutions are on the FAQ page. It's your quickest way to a solution.
I notice that there's no "Crashes and Hangs" entry in the Category Index of the Table of Contents page - there should be. But "Receiving Messages" gets you to the Sending and Receiving section of the full Table of Contents, where you see "Crashes & Hangs" at the top. You'll see that there's a possible new fix involving turning off the Junk Mail Filter, followed by the method I just typed out for you, although it doesn't mention dragging the bad message to your desktop if you want to read it in TextEdit. Here's the whole entry:
If Entourage is crashing or hanging while downloading messages, try this technique contributed by Steve Friesen:
1. Shut off the Junk Mail Filter
2. Disable all your rules
3. Now see if you can download the message.
In the past I have seen crashes or hangs caused by a rule trying to get header info, and by the junk mail filter processing the headers. By shutting rules and the JMF off Entourage should be then able to download the problem item. You can then run rules manually one by one to identify which rule (if it is a rule) is causing the problem.
The problem is still under investigation. If you have any messages that are crashing Entourage on download, please send them to us so they can be directed to Microsoft for investigation. Create a new message addressed to us, and drag it to the side. Drag the message that was causing the crash (the first one that arrived while you were unable to receive) into the composition pane of the new message. It should then automatically be attached. Just include a quick note regarding the problem in the message body and that the Rules fix worked, and click Send.
If that does not help, here are the normal troubleshooting steps:
1. In Tools>Accounts>Mail, double-click the mail account with which you are having trouble.
2. In the Options tab, enable Allow Online Access ....
3. Select the server in the Folder List
4. In the Message list, click the Sent column to sort by date
5. In the View menu, disable Preview Pane
6. In the Message List, select the oldest message there and delete it (or mark it for deletion)
7. Select a later message
8. Re-enable Preview Pane.
Do you crash, or can you read it? If you can read it, try the oldest remaining message. For any message that causes a crash:
1. Disable Preview Pane
2. Select the bad message
3. Delete it.
When none of the remaining messages causes a crash, try Send & Receive All schedule.� Entourage should survive this time.� Remember to go back and disable Online Access to restore Entourage's speed.
You could have found this too (all of you writing in). The FAQ web page is a good resource.
