Splendid advice, one of those 'smack self firmly on forehead' types. I had to do this by phone support and the idiot had 5 copies of E�rage and several �Main Identity' folders !!! Have you ever tried to get a deaf hamster to view in list so you could get the modification date of a file ? I'm sure it would not have taken so long !!
Now all I have to do is teach him to empty his deleted items folder (and no. it's not a good idea to do this automatically as the chump keeps things in it) and optimise. He probably won't until he hits 4Gb !!. Anyway, thank you very much Paul, and I owe you a pint. John Blagden The Blagden Consultancy Telephone: 0870 350 7505 Facsimile: 0870 220 3092 Fax [EMAIL PROTECTED] > > > From: "Entourage:mac Talk" <[EMAIL PROTECTED]> > Date: Tue, 23 Nov 2004 10:56:54 -0800 > To: "Entourage:mac Talk" <[EMAIL PROTECTED]> > Subject: Entourage-Talk Digest - 11/23/04 > > From: Paul Berkowitz <[EMAIL PROTECTED]> > Date: Tue, 23 Nov 2004 08:13:58 -0800 > Subject: Re: Urgent help with E'rage X required > > Entourage X has a 4 GB database limit only after SR-1 (10.1.0), if I remember > correctly. If your client never upgraded from 10.0.0 that would explain it. So > first apply the 10.1.6 Updater (it's a combo updater) from MacTopia. Repairing > permissions may not be relevant here since permissions within the user folder > are not affected. On the other hand, if he has FileVault on, turn it off. > Finally, since Entourage works on a copy of database, he needs to have as much > free space on the (same) disk as the size of the database, and then some. So > if he doesn't have over 2 GB free, you have to move stuff off the disk onto > backup disk, and delete to make room. Not having enough disk space could be > the source of the problem. > > -- > Paul Berkowitz > MVP MacOffice > Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html> > AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
