On 1/8/05 7:33 AM, "Kathleen Sipher" <[EMAIL PROTECTED]> wrote:
> I'm trying to resolve a problem on a mac 17" powerbook running OS 10.3.5 and > Entourage X. This is my former bosses computer and she is afraid her husband > has been 'tinkering' on the powerbook. Check to be sure she is running the latest version (Entourage X 10.1.6 (040913). More Info here: <http://www.entourage.mvps.org/version/officex.html> > > Anyway, she came to me because she couldn't receive mail. In fact, she can > - but she must use the pull-down 'tools' menu to select 'send and and > receive all.' A little investigating shows that none of the buttons in > Entourage work. They appear to be dead. Creating a new message, the > buttons on the new message don't work. Even going into the accounts dialog > box, none of the buttons work. Usually a problem like this would clear up with a quit and restart of Entourage. > > She says that the icon for the scripts menu at the top of her screen > appeared at the same time as the symptoms. So I'm thinking that perhaps the > buttons are in fact links to scripts, and these scripts have been moved or > deleted. > The Scripts menu on the right side of the screen is the Apple Script Menu and has nothing to do with Entourage. The Entourage Script menu is installed by default and is located just to the right of "Help". > Can anyone shed any light on this problem. I can reinstall entourage, but > I'd love to figure out what is causing this problem!? You could try using Repair Permissions first to see if that might clear up your problem. <http://www.entourage.mvps.org/glossary/repair_permissions.html> To reinstall be sure to use "Remove Office". You will need the CD key when you reinstall. <http://www.entourage.mvps.org/glossary/remove_office.html> -- Diane Ross, Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Blog <http://blogs.msdn.com/entourage/> lists the EHP as one of the top five resources. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
