Many of you have made suggestions. I will respond to all of them in this one email. Because I'm cutting and pasting all of your suggestions into one email, I'm losing quote colors. My answers are in purple.
Barry wrote: Are you using a powerbook that you are taking from location to locations? Is that where the problem comes in? If so, you are probably connecting to different ISPs at each location and you will have to change the SMTP server setting in your account settings to match your current ISPs. This can be scripted - post back for details. Yes, using same powerbook in both locations. My outgoing mail is SMTP is set to mail.drshane.com which is obviously not about either ISP but is the server that hosts my website and email. Ah, does that indicate it is they to whom I should be addressing this issue? I hadn't previously thought so since my outgoing email works fine with DSL Larry wrote: Are you trying to send via the same server from both the DSL and dial-up connection? Yes If so, is the DSL provider the same as the dial-up provider? Who is your DSL provider and who is the dial-up provider? DSL: Qwest Dial up: Copper.net Assuming the DSL provider and the dial-up provider are different, having the send time-out strongly suggests that your connection to the sending server is being blocked. IF so, you need to change your settings so that mail is sent via your dial-up provider's server. In System Prefs Network, I have separate settings for home dial up and work DSL. What's perplexing is that these are the same settings that have worked for years. I don't remember changing anything. You say " you need to change your settings so that mail is sent via your dial-up provider's server." Not sure how to do that. Yahoo is web mail. Your ISP is not involved at all with the mail traffic, just in the web traffic between your computer and Yahoo's web server. Yahoo sends the mail via their mail server with no involvement by your ISP. Paul, of course he could do POP to Yahoo from within Entourage. But if that is what he was doing, would he write, "When I am at home using dial up, I am able to use a Yahoo account to send mail. Just not able to use Entourage."? Of course not as the statement would make no sense then. I'm sorry I brought Yahoo into the discussion. Yes Yahoo is web mail. Not using Yahoo POP account through Entourage. I thought the yahoo piece would be a useful diagnostic piece of info but it isn't. Forget it. Paul wrote: So if he has to use his ISP's server, he should _not_ be authenticating with "same settings as receiving server", since the receiving server is Yahoo's. Either he does not need authentication, or else he needs to fill in the user name and password that he uses with the ISP's servers, not Yahoo's. Richard says that he tried not authenticating, and it doesn't work. But did he try first providing the "mail.drshane.com" or "smtp.drshane.com" server address, or whatever the correct SMTP server address is? Again, sorry I brought Yahoo into the discussion. Forget it. My account setting is � as it has been for years: "SMTP � mail.drshane.com. Advanced setting: SMTP requires authentication log on using [EMAIL PROTECTED]" Whew! I hope some of you can sift through all of this and figure out the solution. Thanks. Richard On 2/5/05 10:24 AM, Richard Shane at [EMAIL PROTECTED] wrote: Diane, I haven't taken the tcpflow step yet because I realized there is a piece of information that is an important diagnostic clue that leads me to believe the problem lies with Entourage, not my ISP: When I am at home using dial up, I am able to use a Yahoo account to send mail. Just not able to use Entourage. So that leads me to believe it's not an ISP problem. Yahoo is web mail. Your ISP is not involved at all with the mail traffic, just in the web traffic between your computer and Yahoo's web server. Yahoo sends the mail via their mail server with no involvement by your ISP. Yahoo can also do POP mail. In some countries its free, in others you have to have a paid account, but it is available. Could it be a problem with the server through which I get my mail? Yes, please see the response I sent about seven hours ago. Richard, Are you using a powerbook that you are taking from location to locations? Is that where the problem comes in? If so, you are probably connecting to different ISPs at each location and you will have to change the SMTP server setting in your account settings to match your current ISPs. This can be scripted - post back for details. -- Richard Shane, Ph.D. http://www.drshane.com Center For Self Development 2060 Broadway, Suite 430 Boulder, Colorado 80302 303.449.0778 If this email being sent for business purposes, it is for the sole use of the intended recipient(s) and may contain confidential and privileged information.�Any unauthorized review, use, disclosure, distribution or copying is prohibited.�If you are not the intended recipient(s), please contact me by replying to this email and destroy/delete all copies of this email message. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
