Opened a Case.
Ultimately the OWA team at Microsoft steered me toward this
KB article:
SYMPTOMS
When you try to open a shared folder that you have delegate
access to in Microsoft Entourage 2004 for Mac, you may experience one of the
following symptoms:
| • | You receive the following error message:
"The user's folder could not be found. Entourage could
not find a mailbox for the user
Display_Name" |
CAUSE
This issue may occur if the e-mail address that you used to
open the shared folder does not match the primary e-mail address for the user
who owns the shared folder.
WORKAROUND
To work around this issue, use one of the following methods.
Use the primary e-mail address to open the shared
folder
Use the full URL to open
the shared folder
Add a secondary SMTP address
The
first two didn't work; I am trying the third. Not as good as a blanket fix - we
will have to add the secondary SMTP address to anyone with a folder that an
Entourage user needs to connect...
Rick
Op
From: Joshua Waller [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 25, 2006 5:12 PM
To: Opersteny, Rick A
Subject: Re: The user's folder could not be found.
Hi,
Have you been able to find the solution to
the calendar access problem in Entourage?
You need to use the alias / username of the
person instead of just selecting them in the address book. If you find them in
the address book get the menu up and display the alias, you then go into the
advanced button and edit the email address there and enter the alias @ the root
domain of the organisation. Although beware that the exchange server alias may
be different to the standard username. More information here: http://nelsoncolne.blogspot.com/2006/07/apple-love.html
Hope this helps,
J
From:
[email protected] [mailto:[EMAIL PROTECTED]
On Behalf Of Jason CutlerSent: Wednesday, June 14, 2006 7:11 PM
To: Entourage:mac Talk
Subject: Re: The user's folder could not be found.
Jason Cutler
Mac Systems Coordinator
Oxford University Press
'Australia, New Zealand & Singapore's Most Trusted Dictionaries'
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