Our tech staff provides support for over 28 Macs both PPC and Intel (desktop, laptops, Mac minis). We currently have two Intel iMacs in our division running at 10.4.8 with Office 11.2.6. No problems installing Office 2004 on the Intel Macs nor installing Office updates.
NOTE: It is our procedure to first start up a new Mac to register it, then wipe the drive and install just a basic OS with very few extra applications; our way of standardizing our Macs for the ease of troubleshooting problems and keeping all Macs updated. Beth Phillips: My first question would be: are you just installing just Entourage or the full Office 2004 suite? If the full Office 2004, then it is just a drag-and-drop procedure. I suggest the following: 1. As always, install the latest OS X updates. Run Disk Utility > Repair Disk Permissions afterwards. 2. Be sure all applications are closed. 3. Go into your Preferences folder and delete all Office preferences or files (Excel, Word, PowerPoint, Entourage, etc.), or at least check that they are gone. Make sure your MUD folder has been deleted as well. 4. Then launch Excel or PowerPoint first (not Word or Entourage) to launch the Office Auto-updater assistant (or find it in your Applications folder above your Microsoft Office folder. Drag the alias on the Dock to the left of the System Preferences to use later. 5. Close Excel/PowerPoint. 6. Run Auto-updater again. You should have 11.2.5 first then 11.2.6 to install. 7. Once installed, run Disk Utility > Repair Disk Permissions again. 8. Launch Excel or PowerPoint first; then close. Then launch Word; close. Now launch Entourage. All this helps bring the updates into each application. Also, you might try booting your Mac up on the DVD OS X installation disk to use Disk Utility (Tools > Disk Utility) to use Repair Disk on your system disk; I've done this before without having to install or reinstall the OS. I hope this pinpoints the problems and resolves them. Steve ============================== Steve D. Culver Mac / Win Desktop & Network Support University Relations, UC Davis Email: [EMAIL PROTECTED] ============================== -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Beth Phillips Sent: Tuesday, October 10, 2006 8:06 AM To: Entourage:mac Talk Subject: Entourage Crashing - can't get setup We just purchased a new MacBook. It is running 10.4.8 and I'm trying to install Entourage 2004. After the initial install the Microsoft Updater ran and installed the Office 11.2.5 and 11.2.6 updates. When I tried to launch Entourage the program crashed after the appearance of the splash screen and I got an unexpectedly quit error. I ran Disk Utility to repair permissions and still no luck. Trashed the MUD folder and user preferences - same results. I removed Entourage using the Remove Office utility and reinstalled it. This time I didn't run any of the updaters so I'm running v 11.0.0. I still couldn't get the application to launch. I trashed the MUD folder and installed one that I had setup for a Default User from some G5s I had previously installed. Now I can get Entourage to launch but when I try to edit the default user or create a new one the program crashes with the unexpectedly quit error. I tried the fix found here for running Office applications on Intel Macs and this didn't work. http://www.macfixit.com/article.php?story=20060810105134613 Is there anything else I can do that will get Entourage up and running? -- Thanks, Beth -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
