On 11/15/06 12:44 PM, Paul Berkowitz wrote: > First of all, I see you are in Entourage 11.2.1.
I'm still at v11.0.0. I tried to use the updater (elp > Check for Updates) to go to 11.3, but the updater froze and wouldn't go anywhere -- hence my question in the first mail about whether I have to download updates manually and apply them in a particular order, or whether I can apply just 11.3. > Now, in your regular user, make a new Entourage identity: first quit all > other Office apps (Word, Messenger, etc.) that may be open, go to > Entourage/Switch Identity/New. Try it out in the new identity. Just as trying with a New User on my Mac, the shift h works just fine in a new Identity, too. > If it works fine in the new identity, as I expect it will, it means your > regular database is corrupt. Switch back to your regular identity > (Entourage/Switch Identity/Main, click Switch). Quit Entourage. Relaunch > Entourage holding down Option key, which will launch the Database Utility. > Choose "Rebuild" and wait for it to finish. Now launch Entourage and it will > probably be fixed. I have both compacted the database (about 2 hours), and then a day later, went through the repair process. The repair took five hours, most of it with the "copying information into new database" message displayed, and did not fix the lack of Shift h problem. (See the bullet points at the bottom of the first message in this thread for a complete list of things I've tried.) Thanks, though! Please keep the ideas coming. I'll try anything. ~Linda -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
