On 23/07/2007 22:24, "Todd Reed" <[EMAIL PROTECTED]> wrote:
> I¹m supporting a coworker on Entourage who is checking mail with two accounts > checking different POP boxes.. Let¹s call them account x and y. > > X is the default account. > > I have set up a rule that says mail from account y goes into the y folder. > There are no other active rules. > > That works swimmingly for all mail addressed to either x or y as the only > recipients. Mail to X goes in the In box, and mail for y goes in the y folder. > > The problem is if a message is sent to both x and y, meaning it has multiple > recipients including x and y. Entourage is getting the identical message from > both the x and y POP boxes and placing them in the In box. You would think > that all messages from the y POP box would go into the y folder according to > the rule, but as far as I can tell it doesn¹t work that way. > > I¹ve tried a number of variations on the same theme of getting messages with x > and y in the To: field to be routed to the correct folders, but nothing seems > to work. As Entourage is checking two mailboxes with identical messages for > both x and y, it seems like Entourage thinks the best thing to do is put them > both in the In box. > > Thanks in advance for any help. > > Regards, > Todd I would guess that your rule is using 'to recipient' is <x>; or 'any recipient' is <x>. If this is the case, then a mail addressed to both x & y will satisfy the rule that looks for 'any recipient is <x> and it will also satisfy the rule that says 'any recipient' is <y>. Therefore, the first rule will act on the message and move it, thereafter no other rule will act (other rules are disabled after a message is moved). What you need to use is 'account' is <x>, or 'account' is <y>. For each message that is double addressed, only one of these rules will match - the one that relates to the account the message is collected from. Try this, and report back :) -- BarryW Microsoft MVP (see http://www.microsoft.com/mvp for details) Visit the Entourage User's Weblog for hints tips & troubleshooting for Microsoft entourage: http://www.barryw.net/weblog -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
