At 04:53 PM 06/20/2001, you wrote:
>I did EVERYTHING you asked me for - gave you my card number,
>faxed you the front/back of my credit card, e-mailed you pictures of
>the card, and explained in full detail that my friend will go to the
>carrier's office and show all necessary documents, and sign all
>necessary papers upon receiving the parcel.
No. You did NOT do everything we asked. We asked for verification
of the legitimacy of your ship-to addressee and have yet to receive same.
>My friend has his own business, and I can't (and won't) ask him to
>waste his time trying to fulfill all your crazy demands.
That's up to you, but we have found that our demands, far from
being <crazy>, are reasonable and prudent. As I said earlier, if our
caution had interrupted an attempted fraud using your credit to purloin our
merchandise, I suspect you'd be singing a different tune.
>You even DID charge my credit card long before shipping the
>merchandise, and will refund the sum "after 7-10 business days". It
>took you a week to find out that there's a problem with the
>verification of my orders.
It did not take a week. We knew, as soon as we attempted to verify
the legitimacy of the ship-to address. And, we certainly charged your card.
We ALWAYS charge the customer's card when the order is placed. 99.9% of the
time, the verification process, if necessary, is completed the same day and
the merchandise is shipped sans interruption. It is only delayed when a
customer balks. Unfortunately, the majority of balks turn out to be fraud
attempts. If we did not charge the card, we would place a lien on your
credit line, which is what most other retailers do.
>If you have clearly stated ALL your
>requirements for international orders somewhere on your site, I
>would have never placed such order (or, would have placed one at
>least 2 months ahead of my friend's departure date - to leave plenty
>of time for the snail-order department of yours to find out all possible
>problems regarding my order, and leave me time enough to fix them).
First, it is impossible to describe EVERY possible combination of
scenarios. Second, the issue here is NOT internat'l transactions, which we
accomplish daily, it is Verification (also accomplished daily) which
requires the cooperation of the customer or of the intended recipient. When
that is not forthcoming (as in this instance), our hands are tied.
>Now let's see the balance:
>
>1.) Lost lots of time, nerves & some time (you won't refund my
>transaction charges, won't you?)
If you cancel a transaction before it is shipped we will credit to
your card the amount charged.
>2.) Can't use my friend to bring me the equipment I need, because
>when I have the money again in my card he'll be long gone...
Regrettable, but easily repairable with a SIMPLE FAX.
>3). Found out exactly why there are more negative post on photo.net
>regarding the B&H web orders (well, just watch out for the sequel).
ROFL. We can visit there together and count. We can also visit the
Photographic Mail Order Survey at http://www.cmpsolv.com/los/pmos.shtml
which reports 86 No Problems; 9 Minor Problems; 8 Major Problems; and 3
Avoids. An overall 95 - 11 while not ideal is certainly better than
average, and far-and-away the best on the Survey.
Or, we
canhttp://www.photo.net/neighbor/view-one?neighbor_to_neighbor_id=131585
visit photo.net and wallow in posts with headers like these:
B&H Excellent : 9 for 10! (thank you, B&H)
B&H : THE VERY BEST...once again
B&H Excellent Experience : Another flawless experience
B&H : Quick shipment for mailers
B&H : As good as ever
B&H Excellent Experience : Recent orders went fine.
B&H Excellent Experience : I've had over 20 years of excellent service with
B & H Photo
B&H Photo : Reliable services & Reasonable prices. Highly recommended.
All of which are from May & June, 2001.
>Why should I feel happy? Any suggestions? :)
This is outside my purview. You have to be responsible for your
own happiness.
--
regards,
Henry Posner
Director of Sales and Training
B&H Photo-Video, and Pro-Audio Inc.
http://www.bhphotovideo.com
*
****
*******
***********************************************************
* For list instructions, including unsubscribe, see:
* http://www.a1.nl/phomepag/markerink/eos_list.htm
***********************************************************
