On Mon, 2003-02-24 at 14:03, Cory Petkovsek wrote: > > Technical Support > For what? For a commercial product, it should be free.
NOT unless the cost of the commercial product includes not only production, but support. Most off-the-shelf commercial products are priced for consumers who never call support rather than making people who don't use support pay for support that they're not using. The days of free support are dead and gone. Average cost of technical support in the commercial world appears to range from $30-70 per issue, depending on the complexity of the issue and the support offered. --PC -- P Casper <[EMAIL PROTECTED]> _______________________________________________ Eug-LUG mailing list [EMAIL PROTECTED] http://mailman.efn.org/cgi-bin/listinfo/eug-lug
