On Tue, Mar 04, 2003 at 05:40:46PM -0800, P Casper wrote: > On Mon, 2003-02-24 at 14:03, Cory Petkovsek wrote: > > > Technical Support > > For what? For a commercial product, it should be free. > > NOT unless the cost of the commercial product includes not only > production, but support. MS has quite a margin I'm sure.
> Most off-the-shelf commercial products are priced for consumers who > never call support rather than making people who don't use support pay > for support that they're not using. Their pricing strategy is their choice. Products should work as advertised. If a user can't figure it out and needs help I could see paying support for it, that's how consultants get paid. However when the product just doesn't work why should I spend my time dealing with it, AND pay a company for a phone call that may not even resolve the issue? > Average cost of technical support in the commercial world appears to > range from $30-70 per issue, depending on the complexity of the issue > and the support offered. MS has a quite a margin and charges $245/incident, and they might not even solve the problem. But hey I'm preaching to the choir. Cory _______________________________________________ Eug-LUG mailing list [EMAIL PROTECTED] http://mailman.efn.org/cgi-bin/listinfo/eug-lug
