Yes those are my thoughts also. A whitebox puts the onus of support on me
and only me. I can troubleshoot my own stuff when needed. But when setting
up friends and relatives with Linux on the desktop, the assurance of knowing
they will have access to hardware support when I am unavailable is what I'm
after.

----- Original Message ----- 
From: "Michael Miller" <[EMAIL PROTECTED]>
To: "Eugene Unix and Gnu/Linux User Group" <[email protected]>
Sent: Monday, February 26, 2007 2:00 PM
Subject: Re: [Eug-lug] Looks like Dell is going to start pre-installing
Linux


Bob,

Your point is very true.  I guess what my point was if you are using
white boxes.  An let's say you have a processor, hard drive and or
memory failure.  You have to deal with that your self.  If you have a
supported system by HP or Dell they send you a new part by way of UPS,
FedEx or USPS.  You might even elect to pay for a 8x5 or 24/7 support
contract.  That way you have very little down time.  Not only that but
you might even get 98.765% or 99.999% uptime.  Some business try to,
or want to meet the five nines.

-Miller
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