Dear EP 2015 organizers, I've filed a refund request now four weeks ago in the EP helpdesk (see below), but still have not received any response via that helpdesk or by direct email. I've deserved only one tweet of explanation telling me to be patient: https://twitter.com/europython/status/601335495206019072
That's what I am, but with all due respect, by all definitions of reasonable responsiveness and artful communication I consider this to be a brilliant example of how better *not* to do it. I feel left completely in the dark, thinking that my refunding request might be handled in maybe another four weeks, or maybe after the conference or for Xmas this year or maybe never. And then I think of others being left in the same dark like this. Not a single official response from the helpdesk within four weeks is what I'd call completely unacceptable! Regards, Dinu Forwarded email: > Von: EuroPython 2015 Helpdesk <helpd...@europython.eu> > Datum: 17. Mai 2015 20:39:03 MESZ > An: gher...@darwin.in-berlin.de > Betreff: Unable to attend EP 2015 (Opened) [ep2015-1064] > > Helpdesk > > Hello, > > This is a courtesy e-mail to let you know that we have received your helpdesk > query with a subject of Unable to attend EP 2015. > > You do not have to do anything further at this stage. Your ticket has been > assigned a number of [ep2015-1064] and will be responded to shortly. > > If you wish to send us further details, or if you have any queries about this > ticket, please include the ticket id of [ep2015-1064] in the subject. The > easiest way to do this is just press "reply" to this message. > > If you wish to view this ticket online to provide further information, attach > files or view recent updates, you can visit > http://helpdesk.europython.eu/view/?ticket=ep2015-1064&email=gher...@darwin.in-berlin.de. > > We will investigate your query and attempt to resolve it as soon as possible. > You will receive further updates and a resolution via this e-mail address. > > Regards, > > EuroPython 2015 Helpdesk > helpd...@europython.eu > > This e-mail was sent to you as a user of our support service, in accordance > with our privacy policy. Please advise us if you believe you have received > this e-mail in error. >
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