Sorry, if you've received this a second time, unintendedly... please ignore!

Cheers,

Dinu

--
Sent on the move.
Von unterwegs gesendet.

> Am 17.06.2015 um 22:55 schrieb Dinu Gherman <gher...@darwin.in-berlin.de>:
> 
> Dear EP 2015 organizers,
> 
> I've filed a refund request now four weeks ago in the EP helpdesk (see 
> below), but still have not received any response via that helpdesk or by 
> direct email. I've deserved only one tweet of explanation telling me to be 
> patient: https://twitter.com/europython/status/601335495206019072 
> 
> That's what I am, but with all due respect, by all definitions of reasonable 
> responsiveness and artful communication I consider this to be a brilliant 
> example of how better *not* to do it. I feel left completely in the dark, 
> thinking that my refunding request might be handled in maybe another four 
> weeks, or maybe after the conference or for Xmas this year or maybe never. 
> And then I think of others being left in the same dark like this. Not a 
> single official response from the helpdesk within four weeks is what I'd call 
> completely unacceptable!
> 
> Regards,
> 
> Dinu
> 
> Forwarded email:
> 
>> Von: EuroPython 2015 Helpdesk <helpd...@europython.eu>
>> Datum: 17. Mai 2015 20:39:03 MESZ
>> An: gher...@darwin.in-berlin.de
>> Betreff: Unable to attend EP 2015 (Opened) [ep2015-1064]
>> 
>> Helpdesk
>> 
>> Hello,
>> 
>> This is a courtesy e-mail to let you know that we have received your 
>> helpdesk query with a subject of Unable to attend EP 2015.
>> 
>> You do not have to do anything further at this stage. Your ticket has been 
>> assigned a number of [ep2015-1064] and will be responded to shortly.
>> 
>> If you wish to send us further details, or if you have any queries about 
>> this ticket, please include the ticket id of [ep2015-1064] in the subject. 
>> The easiest way to do this is just press "reply" to this message.
>> 
>> If you wish to view this ticket online to provide further information, 
>> attach files or view recent updates, you can visit 
>> http://helpdesk.europython.eu/view/?ticket=ep2015-1064&email=gher...@darwin.in-berlin.de.
>> 
>> We will investigate your query and attempt to resolve it as soon as 
>> possible. You will receive further updates and a resolution via this e-mail 
>> address.
>> 
>> Regards,
>> 
>> EuroPython 2015 Helpdesk
>> helpd...@europython.eu
>> 
>> This e-mail was sent to you as a user of our support service, in accordance 
>> with our privacy policy. Please advise us if you believe you have received 
>> this e-mail in error.
>> 
> 
> 
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