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Cheers, Dinu -- Sent on the move. Von unterwegs gesendet. > Am 17.06.2015 um 22:55 schrieb Dinu Gherman <gher...@darwin.in-berlin.de>: > > Dear EP 2015 organizers, > > I've filed a refund request now four weeks ago in the EP helpdesk (see > below), but still have not received any response via that helpdesk or by > direct email. I've deserved only one tweet of explanation telling me to be > patient: https://twitter.com/europython/status/601335495206019072 > > That's what I am, but with all due respect, by all definitions of reasonable > responsiveness and artful communication I consider this to be a brilliant > example of how better *not* to do it. I feel left completely in the dark, > thinking that my refunding request might be handled in maybe another four > weeks, or maybe after the conference or for Xmas this year or maybe never. > And then I think of others being left in the same dark like this. Not a > single official response from the helpdesk within four weeks is what I'd call > completely unacceptable! > > Regards, > > Dinu > > Forwarded email: > >> Von: EuroPython 2015 Helpdesk <helpd...@europython.eu> >> Datum: 17. Mai 2015 20:39:03 MESZ >> An: gher...@darwin.in-berlin.de >> Betreff: Unable to attend EP 2015 (Opened) [ep2015-1064] >> >> Helpdesk >> >> Hello, >> >> This is a courtesy e-mail to let you know that we have received your >> helpdesk query with a subject of Unable to attend EP 2015. >> >> You do not have to do anything further at this stage. Your ticket has been >> assigned a number of [ep2015-1064] and will be responded to shortly. >> >> If you wish to send us further details, or if you have any queries about >> this ticket, please include the ticket id of [ep2015-1064] in the subject. >> The easiest way to do this is just press "reply" to this message. >> >> If you wish to view this ticket online to provide further information, >> attach files or view recent updates, you can visit >> http://helpdesk.europython.eu/view/?ticket=ep2015-1064&email=gher...@darwin.in-berlin.de. >> >> We will investigate your query and attempt to resolve it as soon as >> possible. You will receive further updates and a resolution via this e-mail >> address. >> >> Regards, >> >> EuroPython 2015 Helpdesk >> helpd...@europython.eu >> >> This e-mail was sent to you as a user of our support service, in accordance >> with our privacy policy. Please advise us if you believe you have received >> this e-mail in error. >> > > > _______________________________________________ > EuroPython mailing list > europyt...@python.org > https://mail.python.org/mailman/listinfo/europython
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