Thank you Marion for posting about this.
Seeing how the newswire you gave (below) is ~ a month old and you are
just now getting your notice from Nissan, means the manufacturer's
wheels are turning slowly on this upgrade roll-out.
? Has anyone done the upgrade? Any mention of that in the Leaf forums?
Was it worth it?
The idea of an upgrade that includes older vehicles is good. But way in
the past, sometimes upgrades, down-graded performance. I think it would
be wise to know how this upgrade goes before I would jump in.
? Also, assuming all goes well with the upgrade, how much of an
adjustment do drivers have to make after the upgrades (i.e.: you know
that 5 bars was this much, and after the upgrade, perhaps 5 bars now
means some other amount/level?
? And is there a list of EVSE that the Leaf is (more) compatible with? I
would like to know which ones the Leaf is not that compatible with.
{brucedp.150m.com}
-
On Thu, Jul 4, 2013, at 03:08 PM, Marion Hakanson wrote:
> We just got a letter from Nissan. One item it contained is a sticker you
> can
> add to your warranty booklet which describes their expanded coverage
> against
> loss of battery capacity (this was announced in December).
>
> The second item is that they have available a free software upgrade for
> 2011
> and 2012 vehicles, "updating them with the software currently used in
> production for 2013 model year LEAF vehicles." It specifically mentions
> improvements in accuracy of the guess-o-meter, and compatibility with a
> wider
> range of EV charging stations. Probably old news to some of you:
>
> http://insideevs.com/nissan-makes-good-on-battery-warranty-plesge-for-2011-2012-leaf-owners-software-update/
-
[posted for archival purposes
http://insideevs.com/nissan-makes-good-on-battery-warranty-plesge-for-2011-2012-leaf-owners-software-update/
Nissan Makes Good On Battery Warranty Pledge For 2011-2012 LEAF Owners +
Software Update
[Jun 7 2013] by Jay Cole 23
[image] Nissan LEAF's 24 kWh Battery Pack Now Comes With A
Much-Anticipated Warranty (2011-2012 pack shown)
If you are a 2011 or 2012 Nissan LEAF owner concerned about your
battery’s longevity, or just wanted to know you had coverage, Nissan
today made good on a pledge to “expand warranty protection against
capacity loss in the LEAF’s lithium-ion battery.”
[image] While the 2011/2012 Nissan LEAF Will Get A Software Update To
Make Gauges More Accurate, It Will Not Receive The Percentage State Of
Charge Dash Read-Out
Previously in December, executive VP of Nissan, Andy Palmer said this
coming spring Nissan would put a new expanded, and more importantly –
well defined warranty in place for 2011 and 2012 LEAF owners.
Well, spring is almost over, Brian Brockman, who is Senior Manager in
Corporate Communications at Nissan, lets us know that day is here.
Very shortly all 2011/2012 LEAF owners will get a letter in the mail
outlining this new program (shown below). Also, Nissan is requesting
owners to go in and see their local Nissan dealer, to update older LEAF
software to improve accuracy of the battery capacity meter and to
provide “greater compatibility with an expanded range of EV charging
equipment.”
This new warranty provides a written directive from Nissan outlining
some minimum standards the LEAF must achieve over time…a guarantee that
was missing previously.
“In addition to the existing lithium-ion battery coverage provided
under the Nissan Electric Vehicle Limited Warranty for defects in
materials or workmanship, the lithium-ion battery for your 2011 or
2012 Nissan LEAF is now also warranted against capacity loss below
nine (9) bars (or approximately below 70 percent) as shown on the
vehicle’s battery capacity level gauge for a period of 60 months or
60,000 miles, whichever comes first. ”
Nissan today also acknowledged a previous commitment (from that same
December announcement from Mr. Palmer on the battery warranty) to
outline the exact battery pack replacement costs on or before June 20th.
Naturally, we will bring you that news whenever it is announced.
Forthcoming Letter To LEAF Owners From Nissan:
Dear Nissan LEAF Owner:
Nissan values the feedback that we receive from our owners, and we
try to use your comments to improve our products. With the goal to
provide the highest level of customer satisfaction, Nissan is now
offering two ongoing improvements for your Nissan LEAF.
First, Nissan is providing a new software enhancement for model year
2011-2012 LEAF vehicles, updating them with the software currently
used in production for 2013 model year LEAF vehicles. The software
enhancement is aimed at improving the accuracy of the battery
capacity level gauge and providing greater compatibility with an
expanded range of EV charging equipment.
Second, Nissan is now implementing expanded coverage under its New
Electric Vehicle Limited Warranty, to protect against capacity loss
in your LEAF’s lithium-ion battery, as previously announced by
Nissan in December 2012.
SOFTWARE ENHANCEMENT
The 2013 LEAF features many improvements, including updated software
that improves the performance of the battery capacity level gauge
(outlined below) to more accurately reflect actual battery capacity.
This update does not change the amount of capacity represented by
the each of the bars in the meter.
In addition, the vehicle’s on-board charger software has been
enhanced to improve compatibility with a broader range of EV
charging equipment. By updating the software for 2011 and 2012
vehicles, Nissan is providing customers with the benefits of these
ongoing improvements enjoyed by owners of the 2013 LEAF.
WHAT NISSAN WILL DO
To ensure your continued satisfaction and confidence in your car,
your EV Certified Nissan dealer will update the software as
described above at no cost to you for parts and labor.
WHAT YOU SHOULD DO
Contact your EV Certified Nissan dealer at your earliest convenience
in order to arrange your appointment. This service is free of charge
and the work should take less than 2 hours to complete. To ensure
the greatest convenience to you, it is important that you have an
appointment before bringing your vehicle to the dealer for this
service. Please bring this notice with you to your service
appointment. Detailed instructions have been sent to your EV
Certified Nissan dealer.
EXPANDED WARRANTY COVERAGE
In addition to the existing lithium-ion battery coverage provided
under the Nissan Electric Vehicle Limited Warranty for defects in
materials or workmanship, the lithium-ion battery for your 2011 or
2012 Nissan LEAF is now also warranted against capacity loss below
nine (9) bars (or approximately below 70 percent) as shown on the
vehicle’s battery capacity level gauge for a period of 60 months or
60,000 miles, whichever comes first.
This warranty covers any repairs needed to return battery capacity
to a level of nine remaining bars on the vehicle’s battery capacity
level gauge. If possible, the lithium-ion battery components will be
repaired or replaced, and the original battery pack will be returned
to the vehicle. If necessary, the lithium-ion battery will be
replaced with either a new or remanufactured battery. Any repair or
replacement made under this Lithium-Ion Battery Capacity Coverage
may not return the battery to an “as new” condition with all 12
battery capacity bars, but it will provide the vehicle with a
capacity level of nine bars or more on the battery capacity level
gauge.
Please apply the label at the bottom of this letter to your Warranty
Information Booklet. If your vehicle’s battery capacity level is
currently at or above nine (9) bars, no further action is required.
If your vehicle’s battery capacity level gauge is already displaying
eight (8) or fewer bars of capacity prior to the above referenced
software update (and within the first 5 years or 60,000 miles,
whichever comes first), your Nissan dealer will verify this
condition and arrange for the repair or replacement of the
lithium-ion battery in accordance with the terms of the warranty.
Please note that replacement lithium-ion batteries may require
special ordering which may delay the actual repair by several weeks.
Your patience in these circumstances is appreciated.
If you have any questions about this announcement, you may contact
the Nissan LEAF Call Center at 877-N0-GAS-EV (877-664-2738), or by
writing us at Nissan North America, Inc., P.O. Box 685003, Franklin,
TN 37068-5003.
Thank you for providing us an opportunity to ensure your
satisfaction. We hope you continue to enjoy smooth, zero emissions
driving in your Nissan LEAF!
Big hat tip to reader John H, and to mynissanleaf.com
]
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