Try disabling any AV software running either on the Exch Server or client.
Did this start out of the blue?


-----Original Message-----
From: Deji [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, January 21, 2004 12:48 AM
To: Exchange Discussions
Subject: Can not delete "SOME" messages in Outlook

I have a situation where some of my users can not delete some pieces of
email from their Outlook clients. Such mails can not be moved to another
folder either. The clients range from Outlook 2000 to Outlook 2002, some
patched, some not. While some messages can't be deleted or moved, other
messages in the same inbox/client can be moved or deleted or whatever w/o
any problem.

These messages can be Shift-Deleted without any problem and they can be
deleted in OWA. If the user "Forwards" that same problematic message to
himself/herself, then the newly fowarded message does NOT exhibit the same
problem as the original message - it is deletable and movable.

Well, I've been able to get away with telling the users to just use
shift-delete till now. now, a C-level user is having the same problem and
want to know "WHY", as in a documentation or explanation from an
authoritative source. My interpretation of this is just to see that the
problem is "not on our side".

Does anyone know where such documentation or explanation can be found. I
know I can call PSS, but I thought I'd ask the Gurus in the field first.

Thanks for all contributions.

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