You should ask your TAM about that, if you have one. Ed Crowley MCSE+Internet MVP Freelance E-Mail Philosopher Protecting the world from PSTs and Bricked Backups!T
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of swynk-exchange Sent: Monday, February 16, 2004 7:49 PM To: Exchange Discussions Subject: RE: Exchange Information Store just stops unexpectedly I had an issue with PSS as well on a couple of cases when I got switched to a call center in India, but last week I opened a case on a store crash and got a very knowledgable young lady in north carolina. Any idea what's up with PSS? Is this new call center only for people who don't have an account of some sort, like premiere? If so how come I got a call center in north carolina last week? I worked for an enterprise managed service provider for 3 years who had a very expensive premiere account and had nothing but wonderful experiences with PSS the several hundred times I called in. Considering the mostly bad experiences I've had with other software companies so called premiere/gold/whatever support I held Microsoft in great regard for the quality of their PSS exchange team and was under the impression that that was the level of support they offered all of their customers, not just premiere customers. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pfefferkorn, Pete (pfeffepe) Sent: Monday, February 16, 2004 8:33 AM To: Exchange Discussions Subject: RE: Exchange Information Store just stops unexpectedly Well, called again and they just released another hot fix to reference problems with the info store hanging on 5.5 systems that have 2003 clients. I had to tell the Microsoft tech about this hot fix. Their support is terrible since it's gone over to India or where ever it is they have it now. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pfefferkorn, Pete (pfeffepe) Sent: Monday, February 16, 2004 9:51 AM To: Exchange Discussions Subject: RE: Exchange Information Store just stops unexpectedly Store stopped again on yet another server with no mailboxes on it. Found another article on technet that states 2003 clients using cached mode and rules may cause the Info store crash. Article 834466 and references store.exe version 5.5.2657.89 versus the 5.5.2657.74 which is what I just installed. Time to call them one more time. http://support.microsoft.com/?kbid=834466 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pfefferkorn, Pete (pfeffepe) Sent: Friday, February 13, 2004 2:08 PM To: Exchange Discussions Subject: RE: Exchange Information Store just stops unexpectedly Thanks Andy, Stopped the Exchange Info Store and Exchange Event Service, installed patch (1 minute) restarted and back up and running. Painless. Looks like there is an un-install on this one as well, just in case. -----Original Message----- From: Fyodorov, Andrey FTL [mailto:[EMAIL PROTECTED] Sent: Friday, February 13, 2004 12:13 PM To: Exchange Discussions Subject: RE: Exchange Information Store just stops unexpectedly http://support.microsoft.com/?kbid=829418 http://www.microsoft.com/downloads/details.aspx?FamilyId=9EA49782-26B4-4 70E- 950C-3CDCFDC27211&displaylang=en -----Original Message----- From: Pfefferkorn, Pete (pfeffepe) [mailto:[EMAIL PROTECTED] Sent: Friday, February 13, 2004 12:05 PM To: Exchange Discussions Subject: RE: Exchange Information Store just stops unexpectedly Yes we do. Do you have any additional information on that? -----Original Message----- From: Fyodorov, Andrey FTL [mailto:[EMAIL PROTECTED] Sent: Friday, February 13, 2004 11:57 AM To: Exchange Discussions Subject: RE: Exchange Information Store just stops unexpectedly Do you have Outlook 2003 clients? I think there is an issue with those, they can cause Exchange 5.5 SP4 information store to halt. -----Original Message----- From: Pfefferkorn, Pete (pfeffepe) [mailto:[EMAIL PROTECTED] Sent: Friday, February 13, 2004 11:55 AM To: Exchange Discussions Subject: Exchange Information Store just stops unexpectedly Exchange 5.5 SP4 Well we have a problem on two servers now where the Information Store just stops for no reason. Event log only has a 1005 stating a Unexpected error 0xc0040000 Network problems are preventing connection to the Microsoft Exchange Computers the Exchange Server Information Store ID. And 7031 stating the Exchange Info Store terminated unexpectedly The store.exe version we are running is 5.5.2653.23 and I have a feeling that we are running into a hotfix issue. I've already contacted Microsoft and they want me to perform a isienteg on the database but since it has occurred on two systems now I think it is something else. I have a Dr. Watson log file and a User Dump file which I have already uploaded to Microsoft from the first system. Anyone run into this problem before? I'm running ScanMail ESE version and I also run McAfee on file scanning but exclude all the Exchange directories for file level scanning. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&; lang =english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. 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