I hadn't thought of the Desktop AV issue. The new version of Symantec AV Corporate was installed about the time we started experiencing those problems, and I know that the Snap-in is enabled by default. It has protected us once or twice, but if it is causing the problems I can do without it. I may toy with disabling it on a few users PCs for testing purposes.
Thanks, Bob -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gerod Serafin Sent: Tuesday, September 14, 2004 5:47 PM To: Exchange Discussions Subject: RE: Outlook "Waiting for Exchange..." dialogs I've had to troubleshoot this type of issue more than I can count. I have found that the document at the following link is really the best place to look. http://www.microsoft.com/technet/prodtechnol/exchange/2003/library/e2k3perf. mspx <http://www.microsoft.com/technet/prodtechnol/exchange/2003/library/e2k3perf .mspx> It can be used with some tweaking on Exchange 5.5 as well, but should apply to 2000 easily. Another thing that I have seen cause this a lot is AV on the desktop that has the "Exchange" snap-in turned on. This really is not necessary and adds an additional load to the servers. Another thing to consider is what was the user do at the time that the problem occurred. I have seen this occurred because of Free/Busy information latency. Over all, the RPC dialog box has been pulled out of the product in future releases and it may be in your best interest to push the policy out that disables it. Hope that this helps, Gerod _____ From: Reasoner, Bob (PHES) Sent: Tue 9/14/2004 5:04 PM To: Exchange Discussions Subject: RE: Outlook "Waiting for Exchange..." dialogs Yes, and Yes. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] On Behalf Of Candee Vaglica Sent: Tuesday, September 14, 2004 2:52 PM To: Exchange Discussions Subject: Re: Outlook "Waiting for Exchange..." dialogs Are you using internal DNS? Do you have a PTR record set up? On Tue, 14 Sep 2004 14:36:33 -0500, Reasoner, Bob (PHES) <[EMAIL PROTECTED]> wrote: > All of the reported messages are definitely reporting the short name > of our Exchange server. There are two local GCs on the same subnet > with the Exchange server that appear to be functioning well. > > The really weird thing is that I'm on the same subnet with the server > and rarely see the dialogs. I have 4 subnets in this building (all > vlans on a Cisco 4006 catalyst) all are part of the same AD site. The > servers are on one subnet (with the IS Network Admins on the same > vlan) and the users are on the other three. I can login to my Citrix > server (also on the same > subnet) and see the dialogs, but my local client never reports them (I > have verified that they aren't turned off on this client). > > I can only assume that I have been lucky and didn't create an RPC > request in the affected time frame, but have no way to verify that. > > Bob > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] On Behalf Of > David, Andy > Sent: Tuesday, September 14, 2004 1:51 PM > To: Exchange Discussions > Subject: RE: Outlook "Waiting for Exchange..." dialogs > > Another item of note: > If the server name in the dialog box is in FQDN format, then Outlook > is waiting on the directory service. If the short name of the server > is listed, its waiting on a mailbox or public folder server. > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] On Behalf Of > Michael B. Smith > Sent: Tuesday, September 14, 2004 2:49 PM > To: Exchange Discussions > Subject: RE: Outlook "Waiting for Exchange..." dialogs > > An excellent article about the RPC Canceller dialog: > > http://blogs.msdn.com/jasonjoh/archive/2004/08/09/211279.aspx <http://blogs.msdn.com/jasonjoh/archive/2004/08/09/211279.aspx> > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] On Behalf Of > John Matteson > Sent: Tuesday, September 14, 2004 2:38 PM > To: Exchange Discussions > Subject: RE: Outlook "Waiting for Exchange..." dialogs > > That flag has been the cause of more headaches that carter has little pills. > > The flag will set if the response to a client query takes more than > about half a second. The timing is changeable via a registry entry, > and can be disabled as well. Check the Microsoft KB for the article > that describes the change in detail. > > Please let your users know that the flag is telling them that Exchange > is processing their request and will take a second or three to return > the results. They should be happy that the flag is there, as that > tells them they really are talking to the server. > > You will also get the flag if you do a search against your mailbox or > against a public folder, even if you have Full Text Indices built on > the message databases. > > John Matteson > Geac Global IT group > (404) 239 - 2981 > Atlanta, Georgia, USA. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ] On Behalf Of > Reasoner, Bob (PHES) > Sent: Tuesday, September 14, 2004 2:09 PM > To: Exchange Discussions > Subject: Outlook "Waiting for Exchange..." dialogs > > For the last 3 weeks or so all of my clients (ranging through Outlook > 2000, XP, and 2003) have started noticing frequent dialog boxes > indicating that their client is waiting for the exchange server, > synchronizing with the exchange server, or just in general unable to > communicate with the exchange server. > > I can't find any problems with the network itself. > > The Exchange server is a Dell 2650 Dual processor 2.0 GHz Xeon, Ample > space available on boot, log, and store drives, 1Gb RAM. The server > is in a Mixed Mode 5.5 admin group and we use Trend AV for Exchange. > This server services approximately 500 mailboxes and has 1 Mail store > (approx > 17 GB, Exchange 2K > SP4 Enterprise) 1 public store les than 5 GB. The OS is Win2K SP4 with > all hotfixes applied to OS and Exchange. There is a single 5.5 server > in the Admin group as well but it doesn't host any mailboxes. > > This site has connectors to our parent organization, but all the > mailboxes are servicing accounts within our local AD subdomain of the Parent forest. > We don't have any errors showing up in event viewer, and the only > warnings are related to incoming replication of public folder data > from our parent's Exchange 5.5 server. > > Anyone have any tried and true techniques for troubleshooting this > type of problem? I have tried changing the > ExchangeProvider/RPC_Binding_Order > registry Key on some of the clients to "ncalrpc,ncacn_ip_tcp" or > reversing those entries to no avail. > > ________________________________ > > Bob Reasoner > Harris County Public Health & Environmental Services > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm <http://www.swinc.com/resource/exch_faq.htm> > Web Interface: > http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange <http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode> &text_mode > =& > lang=english > To unsubscribe send a blank email to > %%email.unsub%% > Exchange List admin: [EMAIL PROTECTED] > To unsubscribe via postal mail, please contact us at: > Jupitermedia Corp. > Attn: Discussion List Management > 475 Park Avenue South > New York, NY 10016 > > Please include the email address which you have been contacted with. > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm <http://www.swinc.com/resource/exch_faq.htm> > Web Interface: > http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange <http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode> &text_mode > =& > lang=english > To unsubscribe send a blank email to > %%email.unsub%% > Exchange List admin: [EMAIL PROTECTED] > To unsubscribe via postal mail, please contact us at: > Jupitermedia Corp. > Attn: Discussion List Management > 475 Park Avenue South > New York, NY 10016 > > Please include the email address which you have been contacted with. > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm <http://www.swinc.com/resource/exch_faq.htm> > Web Interface: > http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange <http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode> &text_mode > =&lang > =english > To unsubscribe send a blank email to > %%email.unsub%% > Exchange List admin: [EMAIL PROTECTED] > To unsubscribe via postal mail, please contact us at: > Jupitermedia Corp. > Attn: Discussion List Management > 475 Park Avenue South > New York, NY 10016 > > Please include the email address which you have been contacted with. > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm <http://www.swinc.com/resource/exch_faq.htm> > Web Interface: > http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange <http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode> &text_mode > =&lang > =english > To unsubscribe send a blank email to > %%email.unsub%% > Exchange List admin: [EMAIL PROTECTED] > To unsubscribe via postal mail, please contact us at: > Jupitermedia Corp. > Attn: Discussion List Management > 475 Park Avenue South > New York, NY 10016 > > Please include the email address which you have been contacted with. > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm <http://www.swinc.com/resource/exch_faq.htm> > Web Interface: > http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange <http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode> &text_mode > =&lang=english To unsubscribe send a blank email to %%email.unsub%% > Exchange List admin: [EMAIL PROTECTED] > To unsubscribe via postal mail, please contact us at: > Jupitermedia Corp. > Attn: Discussion List Management > 475 Park Avenue South > New York, NY 10016 > > Please include the email address which you have been contacted with. > > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm <http://www.swinc.com/resource/exch_faq.htm> Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange <http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lan g> &text_mode=&lang =english To unsubscribe send a blank email to %%email.unsub%% Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. 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Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang =english To unsubscribe send a blank email to %%email.unsub%% Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. 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