Only in the Bermuda Triangle!
Have you looked at the white space event logs for that period to see if
there's any pattern of dramatic change?
You don't say so, but it sounds like a single server, so I don't suppose
there would be replicas on other servers? Or has the same thing happened to
the replicas?
Do you have any users who are in Cache mode or Offline Folders who might
have all the lost stuff?
Have you looked to the antivirus as a suspect in this carnage, and have you
looked in the quarantine? Was the antivirus scanning the DBs?
You were doing Exchange-aware backup, and not file backup, right?
----- Original Message -----
From: "Rorke, David" <[EMAIL PROTECTED]>
To: "Exchange Discussions" <[email protected]>
Sent: Tuesday, October 31, 2006 3:46 AM
Subject: Public Folder messages vanished
We've had something very strange happen to most of our public folders on
out Exch2003 SP2 server.
We've been dealing with Microsoft on this for the last several days but
so far they're just shrugging their shoulders and going 'I dunno'. I'm
hoping someone here might know more.
On Monday 23rd Oct several groups of users reported that the public
folders they use were empty (last used on the Friday and all OK then).
We have deleted item retention but that shows nothing to recover even
using pfdavadmin.
Restoring full backups that are made weekly on Saturdays successfully
recovers the public folder store but it is in exactly the same condition
as the live one - most folders are empty but some have all their
messages.
Going back through weekly backups I have to go to 16th September to find
an intact backup. One thing that happened between 16th September and
next weekly backup on the 23rd was the server froze up and had to be
forcibly powered off (no idea why as no logs or errors)
Now the things that are puzzling us and that Microsoft can't explain
are:
Why was everything seemingly perfect up to 20th Oct and suddenly on 23rd
Oct was 80% of the public folder contents gone.
Coupled with that why were backups from the period after 16th September
supposedly completing successfully and restoring successfully missing
those same 80% of content.
Why was content available for users to access and even add to (content
placed in those folders after 16th September also vanished) for 5 weeks.
Deleted item recovery shows nothing to recover so it appears the
contents have vanished rather than been deleted
I'd like to find a way to get the data back but that appears unlike as
it has seeming vanished from 5 weeks worth of backups before vanishing
off the live store.
Anyone heard of anything like this?
Thanks
David
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