Ok, so, according to MS Exchange, the message(s) is/are being delivered (though delayed), but the user doesn't see it. A couple of things to check. Some of these are obvious and oyu have likely checked them, but I wll ask anyway.
1) Is this user logging into the right mailbox? In short, is the mailbox they are logging into their primary mailbox? If not, have them try it where they are. What I have seen is that if their mailbox is the secondary mailbox, and the messages being sent to their mailbox are marked private then they might not see the emails. 2) Assuming they are logged into their primary mailbox are their rules or is there an alternate delivery point involved (ie PST, another mailbox, etc.). 3) Could there be a second mailbox with this user's name on it? A duplicate for all intents and purposes. 4) Have you tried moving their mailbox to another store to see if things straighten out? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John B Sent: Tuesday, December 12, 2006 12:18 PM To: Exchange Discussions Subject: Re: Email Issues Nate, I've ran a message trace and it says that the message was delivered. The only thing I noticed is that the time stamp on the Exchange side is like 30 some mins different then the time stamp of the actual message sent out. I know this because one of the users who received the message forwarded to the user in question. Outlook is running live mode. Thanks, John B. ----- Original Message ---- From: "Couch, Nate" <[EMAIL PROTECTED]> To: Exchange Discussions <[email protected]> Sent: Tuesday, December 12, 2006 11:17:30 AM Subject: RE: Email Issues 1) If you run a message trace do you see the messag4es going to the users mailbox? 2) do your users use Outlook in cache mode or live mode? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John B Sent: Tuesday, December 12, 2006 9:46 AM To: Exchange Discussions Subject: Email Issues All, I'm having a few weird instances of email showing on Exchange that it was delivered but when you go to the users mailbox it doesn't show up in the inbox. I've checked to see if this person has any rules that might be delivering the email elsewhere, but to no avail. The Outlook clients are not in cache mode either. We are using an Exchange 2K3 cluster (active/passive) and the email was destined to a local recipient. Any ideas? Thank you, John B. ________________________________________________________________________ ____________ Have a burning question? Go to www.Answers.yahoo.com and get answers from real people who know. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. ________________________________________________________________________ ____________ Need a quick answer? Get one in minutes from people who know. Ask your question on www.Answers.yahoo.com _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with.
