Re the user that has to log out of outlook and back in to have the
messages show up - show them the send/receive button...

Is the treo a WM5 or WM6 device? (I suspect a WM6 with push
functionality)

Point user to this, 
http://en.wikipedia.org/wiki/User_Datagram_Protocol

MS implemented a feature using UDP, this is a MS "by design feature" a
long time ago when the earth was green 
(http://homepages.ihug.co.nz/~dexy/music/unicorn.txt  for UK/Aus/NZ
listers)




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