He is a full service provider. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Crowley Sent: Thursday, July 10, 2008 11:08 AM To: Exchange Discussions Subject: RE: BlackBerry Issue
He's worth every penny. Be sure to ask him to wear the pink sundress. Ed Crowley MCITP MCSE+I MCSE+M MCTS MVP "There are seldom good technological solutions to behavioral problems." -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Howard Rappaport Sent: Thursday, July 10, 2008 12:42 PM To: Exchange Discussions Subject: RE: BlackBerry Issue ... and I thought my rates were inflated; rough economy. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Scharff Sent: Thursday, July 10, 2008 12:39 PM To: Exchange Discussions Subject: RE: BlackBerry Issue I doing what I suggested the first time I told you it was a UDP issue is out of the question? I'm happy to do it for you... $450/hour with an 8 hour minimum. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alborzfard, Alex Posted At: Wednesday, July 09, 2008 4:03 PM Posted To: swynk Conversation: BlackBerry Issue Subject: RE: BlackBerry Issue Thanks Martin! So I'll just tell my boss it's a UDP issue?! Or I'll just repeat the words of Chris - The Wise One - "Still UDP". And work on updating my resume! :) Alex -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Martin Blackstone Sent: Wednesday, July 09, 2008 4:56 PM To: Exchange Discussions Subject: RE: BlackBerry Issue He isn't talking about BB. He is talking about the delays in showing up in OL. That's a common UDP issue. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brett Fernicola Sent: Wednesday, July 09, 2008 1:35 PM To: Exchange Discussions Subject: RE: BlackBerry Issue LOL And, BES uses TCP port 3101 in-out only. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Scharff Sent: Wednesday, July 09, 2008 3:49 PM To: Exchange Discussions Subject: RE: BlackBerry Issue Still UDP. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alborzfard, Alex Posted At: Wednesday, July 09, 2008 2:36 PM Posted To: swynk Conversation: BlackBerry Issue Subject: RE: BlackBerry Issue Well...only execs can get on that for now! I think the responses were based on the client device being a BB. So now that we know it's a Treo, doesn't that change things? Or the same principle still applies? Alex -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Howard Rappaport Sent: Wednesday, July 09, 2008 2:42 PM To: Exchange Discussions Subject: RE: BlackBerry Issue Step 1: Tell your IT guy to get rid of the redirector and get on the BES. Were there other questions not already addressed? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alborzfard, Alex Sent: Wednesday, July 09, 2008 2:34 PM To: Exchange Discussions Subject: RE: BlackBerry Issue Thanks for everyone's responses, which at least were very educational. After further digging I found out the user has Treo not a BB! Secondly it doesn't make a difference if the user is in cache mode or not. Third, there are more users in the remote site who could be experiencing the same thing. I guess, they decided to live with it than make a full-fledged complain! Fourth, my IT guy there has a BB, but he uses the redirector software, instead of our BES. He claims that his BB gets email first, and then he has to close & open OL to see the new emails showing up in his OL. Otherwise they'll never show up! Any new insight/feedback would be much appreciated. Alex -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brett Fernicola Sent: Wednesday, July 09, 2008 10:33 AM To: Exchange Discussions Subject: RE: BlackBerry Issue Yes, you got it nail on the head. I'm glad were all in agreement now. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Crowley Sent: Wednesday, July 09, 2008 10:28 AM To: Exchange Discussions Subject: RE: BlackBerry Issue Right, and that's why BES puts such an enormous demand on your Exchange mailbox server! Ed Crowley MCITP MCSE+I MCSE+M MCTS MVP "There are seldom good technological solutions to behavioral problems." -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brett Fernicola Sent: Wednesday, July 09, 2008 9:56 AM To: Exchange Discussions Subject: RE: BlackBerry Issue True, my closing statement is that now matter what you do the BB is going to get email first. My BES is running on a junk VM with only 512MB of ram under a constant 40-50% load. My exchange is never overloaded and my workstation is only one switch away with almost no latency. I have yet to see an email reach outlook before my BB, I don't think its possible due to the nature of how RIM designed the BES server to interact with Exchange. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Crowley Sent: Wednesday, July 09, 2008 9:50 AM To: Exchange Discussions Subject: RE: BlackBerry Issue But he ruled out cached mode. Still, Outlook in online mode is very sensitive to network latency, and that sounds like the culprit here. If latency is fairly high, then I'd turn cached mode on because the user experience should be better even if his Blackberry plinks first. Ed Crowley MCITP MCSE+I MCSE+M MCTS MVP "There are seldom good technological solutions to behavioral problems." -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brett Fernicola Sent: Wednesday, July 09, 2008 9:40 AM To: Exchange Discussions Subject: RE: BlackBerry Issue All wireless networks are extremely fast these days, and remember it's only transmitting small amounts of email data in quick bursts. The wired network is faster but is going to be under a lot more load with client and broadcast traffic. And Again Cached Mode does not keep a constant connection to the server in real time, it does periodic sync checks to look for new content and then syncs up your local copy to match the servers copy. The BES account is constantly monitoring your Mailbox at a much more aggressive rate then Outlook in cached mode. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Crowley Sent: Wednesday, July 09, 2008 9:23 AM To: Exchange Discussions Subject: RE: BlackBerry Issue And the latency between the BES and Blackberry's network is likely to be lower than the latency between offices. It doesn't seem right that the wireless network should be faster than the wired one, but that might well be the case here. Ed Crowley MCITP MCSE+I MCSE+M MCTS MVP "There are seldom good technological solutions to behavioral problems." -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brett Fernicola Sent: Wednesday, July 09, 2008 9:16 AM To: Exchange Discussions Subject: RE: BlackBerry Issue BES Enterprise Server Uses ESM and MAPI in conjunction with a service account. This service account taps into all the mailboxes on your Exchange Server that are BB enabled. IT then does a send-as and receive-as behind the scenes. The BES also needs to forward all communication through RIM. The load of a BES Server is tremendous to an Exchange Server Hence why I prefer Activesync which is Free, Faster, and more Stable. Now your BB will get email first because the BES service account is constantly trolling through your mailbox waiting for new messages to appear, as soon as it finds one it sends it off to RIM down to your phone. Outlook has a slight delay in it when checking for new email in cached mode so that it doesn't DOS the server with too many requests. Today my BB is receiving email exactly 1 second before my Outlook does. This is all completely normal stuff. Since the BES Server is typically right next to the Exchange server is will have less latency and network switches to hop around. Therefore some client in another office is going to have more latency in outlook and receive email after his BB does. BES servers can't really handle more the 2000+ users efficiently, and neither can the mail store. The more BES load you put on the Exchange Box the higher and higher your clients latencies will get. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Crowley Sent: Wednesday, July 09, 2008 9:02 AM To: Exchange Discussions Subject: RE: BlackBerry Issue Certainly that could be the problem, as well as network latency. Blackberry takes a more direct path, no? Ed Crowley MCITP MCSE+I MCSE+M MCTS MVP "There are seldom good technological solutions to behavioral problems." -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alborzfard, Alex Sent: Wednesday, July 09, 2008 9:00 AM To: Exchange Discussions Subject: RE: BlackBerry Issue In response to Ed, Ben, & James: Yes I verified that he's not in cache mode and there are no PSTs involved. As for network latency, the user is in a different office from the servers and we've heard of bandwidth issues between the 2 offices, so that may be the culprit. Alex -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Knoch Jr., James W Sent: Tuesday, July 08, 2008 4:35 PM To: Exchange Discussions Subject: RE: BlackBerry Issue Or delivering to a PST file... yes people STILL do it when you tell them not to in conjunction with ActiveSync/Blackberry. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ben Schorr Sent: Tuesday, July 08, 2008 3:33 PM To: Exchange Discussions Subject: RE: BlackBerry Issue Maybe if there is a ridiculous amount of network latency between workstation and server? (yes, it's a reach) Ben M. Schorr Chief Executive Officer ______________________________________________ Roland Schorr & Tower www.rolandschorr.com [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Crowley Sent: Tuesday, July 08, 2008 10:27 AM To: Exchange Discussions Subject: RE: BlackBerry Issue I don't believe it. Ed Crowley MCITP MCSE+I MCSE+M MCTS MVP "There are seldom good technological solutions to behavioral problems." -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alborzfard, Alex Sent: Tuesday, July 08, 2008 4:16 PM To: Exchange Discussions Subject: RE: BlackBerry Issue The user's OL is NOT in cache mode. So what is the solution or is there one? TIA Alex -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Crowley Sent: Monday, July 07, 2008 5:42 PM To: Exchange Discussions Subject: RE: BlackBerry Issue That's the answer. I get e-mail on my Windows Mobile 6 device before they show up in cached mode Outlook as well. It's only a few seconds, though. If he's seeing minutes, then you may have something wrong. Ed Crowley MCITP MCSE+I MCSE+M MCTS MVP "There are seldom good technological solutions to behavioral problems." -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alborzfard, Alex Sent: Monday, July 07, 2008 4:51 PM To: Exchange Discussions Subject: RE: BlackBerry Issue I'm trying to find out right now. What would be the solution if the same thing happens in online mode as well? Alex -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of James Wells Sent: Monday, July 07, 2008 4:44 PM To: Exchange Discussions Subject: Re: BlackBerry Issue Does the user have Outlook running in cached mode? If so -- does the same thing happen in Online mode? --James On Mon, Jul 7, 2008 at 3:41 PM, Alborzfard, Alex <[EMAIL PROTECTED]> wrote: > Hi, > > I have a user who complains that he get emails on his Blackberry before > his Outlook. > > He claims that sometimes he sees items in his Inbox, but no unread > e-mails. Then if he scrolls down, the e-mails appear. Sometimes they > appear to have been received prior to e-mails already read. > > We're running EXCH 2003 SP2. > > Any ideas? > > TIA > > Alex > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange > To subscribe: http://e-newsletters.internet.com/discussionlists.html/ > To unsubscribe send a blank email to [EMAIL PROTECTED] t.com > Exchange List admin: [EMAIL PROTECTED] > To unsubscribe via postal mail, please contact us at: > Jupitermedia Corp. > Attn: Discussion List Management > 475 Park Avenue South > New York, NY 10016 > > Please include the email address which you have been contacted with. > > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] t.com Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. 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