The message is not getting to the user's mailbox - it is being rejected by the server before it reaches the mailbox. But once the email address is removed from the blocked senders list of the user's mailbox, the user is able to successfully receive the message.
Thanks. Aakash Shah (sent from my phone) ________________________________ From: Micheal Espinola Jr Sent: 8/6/2013 8:57 PM To: [email protected] Subject: Re: [Exchange] Preventing User From Marking Specific Senders As Junk Have you determined what specifically is causing the message to be flagged as spam? Are you seeing the "This message was marked as spam using the Outlook Junk E-mail filter." infobar? -- Espi On Tue, Aug 6, 2013 at 6:29 PM, Aakash Shah <[email protected]<mailto:[email protected]>> wrote: Background We have a separate email mail server that sends out broadcast emails to the entire company (it is not part of the Exchange). These emails all come from the same email address, but have different Display Names associated with the emails depending on who sends the broadcast emails. Problem We have come across some situations where some users have accidentally selected “Mark As Junk” on these emails, and these subsequent emails are rejected by the user’s mailbox in the future, i.e. the user never sees any more emails from that sender in their mailbox (it is not in their Junk Email folder either). If we remove this email address from their Blocked Senders list, then the emails continue to come through into the user’s mailbox as expected. Question Is there a way to define a list of email addresses that are whitelisted regardless of whether that email is in the user’s Blocked Senders list? Thanks! -Aakash Shah
