The Technet page I linked below has some information; I'd also suggest checking the Application logs on the mailbox server for store events that mention that database/mailbox.
DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: [email protected] [mailto:[email protected]] On Behalf Of J- P Sent: Friday, September 13, 2013 10:58 AM To: [email protected] Subject: RE: [Exchange] Quarantined BOX not message; was ex 2013 Dirty shutdown Thanks, I managed to find the quarantined mailboxes, delete the reg key , only to find them re-quarantined this morning- Is there a way to tell WHY its quarantined, and "fix it" Jean-Paul Natola ________________________________ From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Subject: RE: [Exchange] Quarantined BOX not message; was ex 2013 Dirty shutdown Date: Thu, 12 Sep 2013 20:12:41 +0000 You can check the registry key associated with the problem mailbox database to get the GUIDs and remove them. You can do a get-mailbox to find the names that go with the GUIDs. http://technet.microsoft.com/library/bb331958.aspx#SH DAMIEN SOLODOW Systems Engineer 317.447.6033 (office) 317.447.6014 (fax) HARRISON COLLEGE From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of J- P Sent: Thursday, September 12, 2013 4:10 PM To: [email protected]<mailto:[email protected]> Subject: [Exchange] Quarantined BOX not message; was ex 2013 Dirty shutdown So all is up and running , but a few mailboxes have been quarantined, I only noticed it becuase I count open outlook, then someone sent me a message and said "I got abounce that you email box is quarantined" here is the message #550 5.7.9 STOREDRV.Deliver; Recipient mailbox quarantined.; Your message wasn't delivered because the recipient's mailbox is quarantined. If the problem continues, please contact your helpdesk. I found how to release, but more important, how can I determine who elses mailbox is quarantined? Jean-Paul Natola ________________________________ From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Subject: RE: [Exchange] ex 2013 Dirty shutdown HELP Date: Thu, 12 Sep 2013 14:57:53 -0400 ok, after moving the log files and the chk file it mounted- however now I'm getting network problems are preventing out look from showing this and in OWA , i get the "oops something went wrong" wondering if that could be related. Jean-Paul Natola ________________________________ From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Subject: RE: [Exchange] ex 2013 Dirty shutdown HELP Date: Thu, 12 Sep 2013 14:43:17 -0400 looks like i forgo to move the logfiles *finger crossed* Jean-Paul Natola ________________________________ From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Subject: RE: [Exchange] ex 2013 Dirty shutdown HELP Date: Thu, 12 Sep 2013 14:40:59 -0400 got it to clean state- still wont mount thouhg Couldn't mount the database that you specified. Specified database: Mailbox Database 0417042291; Error code: An Active Manager operation failed. Error: The database action failed. Error: Operation failed with message: MapiExceptionDatabaseError: Unable to mount database. (hr=0x80004005, ec=1108) Jean-Paul Natola ________________________________ From: [email protected]<mailto:[email protected]> To: [email protected]<mailto:[email protected]> Subject: RE: [Exchange] ex 2013 Dirty shutdown HELP Date: Thu, 12 Sep 2013 18:19:00 +0000 You need to bring it to a clean state. Read up on eseutil, your answer is there. jlc From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of J- P Sent: Thursday, September 12, 2013 10:54 AM To: [email protected]<mailto:[email protected]> Subject: [Exchange] ex 2013 Dirty shutdown HELP Hi all, I got a call that email wasnt wokring, so checked and cannot mount it- eseutil says dirty shutdown - shoudl I try eseutil /r? I have made a copy of the DB only 50gb , but I want to get them back online ASAP Ex 2013 in a 2012 hyoperV Thanks
