Yeah I would definitely have her try from another computer. Is she on a corporate or personal computer? It could be something as simple as IE security settings or a 3rd party security product running on that computer. I think you've successfully ruled out an issue with the server/OWA site. I would focus on her profile and/or computer maybe.
On Wed, May 7, 2014 at 2:09 PM, Miller Bonnie L. < [email protected]> wrote: > No problems with my test account on the same server and DB from here, > and there is only one Malware filter defined, so it should now be using the > same one that she has. Honestly, it feels more like a public/private > computer issue as the malware filter is actually set to delete infected > messages, and this is just blocking from opening (but not under my admin > account from here)--nothing is removed. > > > > Unless there are additional ideas, I'll probably have to wait until I can > have more time with her machine/account. > > > > Thanks, > > Bonnie > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Miller Bonnie L. > *Sent:* Wednesday, May 07, 2014 10:53 AM > *To:* [email protected] > *Subject:* RE: [Exchange] OWA Cannot download attachments - This content > is blocked > > > > Sorry--I didn't mention this is two servers in a DAG, all roles, with > Barracuda hardware LBs in front. > > > > I hadn't checked that--can see her mailbox database is on the other > server. I'm moving my test account to her DB right now to try. > > > > Still haven't heard back from her just yet to check some other things. > She's a librarian, so pretty busy during the school day, and the > workstation is also used for checking out books (hence the OWA logon as she > needs it). > > > > *From:* [email protected] [ > mailto:[email protected] <[email protected]>] *On > Behalf Of *ccollins9 > *Sent:* Wednesday, May 07, 2014 10:09 AM > *To:* [email protected] > *Subject:* Re: [Exchange] OWA Cannot download attachments - This content > is blocked > > > > Are your test account and the user account on the same mailbox server and > database? Just for S&G, have you tried temporarily disabling the built-in > Exchange malware detection and tried it? This is a per-server setting on > Mailbox servers. > > > > On Wed, May 7, 2014 at 12:59 PM, Miller Bonnie L. < > [email protected]> wrote: > > Exchange 2013 cu3 (not SP1), I have one user reporting this issue with a > file that is *.xlsb. I have not heard of this, so connected remotely to > verify the issue and take screenshots: > > > > If I use an admin account to open her mailbox via OWA from another > machine, I do not have this problem with the attachment. I also had the > original sender forward the same message (with attachment) to my test > account and don't have problems there either. > > > > Doing some reading, I verified that her OWA mailbox policy is set to our > "Default" (the only one defined, so same as my test account). I also can > see that *.xlsb is allowed via these PS commands: > > Get-OwaMailboxPolicy Default | select -ExpandProperty > BlockedFileTypes (is not listed) > > And > > Get-OwaMailboxPolicy Default | select -ExpandProperty > AllowedFileTypes (is listed) > > > > Office 2010 appears to be correctly installed and otherwise working on the > Windows 7 SP1 workstation. > > > > I checked both the OWA policy and individual server virtual directory > "file access" settings via EAC and boxes are correctly checked to allow > Direct File access from both public and private devices. > > > > I'm trying to get the person to test on another machine under her account > and get access to that machine to log on my test account, but is there > anything else I can be looking at? Could *.xlsb be blocked on her account > individually somewhere (and where to look for that)? > > > > Thanks, > Bonnie > > > > >
