No. it doesn't sound server-side to me, at all. If EP is configured properly on her workstation, then I don't know. But I SUSPECT she has a rogue installation of something. :)
From: [email protected] [mailto:[email protected]] On Behalf Of Miller Bonnie L. Sent: Wednesday, May 7, 2014 3:30 PM To: [email protected] Subject: RE: [Exchange] OWA Cannot download attachments - This content is blocked If you mean on the client, I'll check that tomorrow when I get the machine-We have SCEP, but I've not seen anything like this (yet). Just curious, but if she hadn't tested yet from another machine, would you see a reason to try disabling AV/malware filtering on the server if it's just the one person's mailbox not working in the same database as working mailboxes, same e-mail sent to both? From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Michael B. Smith Sent: Wednesday, May 07, 2014 11:19 AM To: [email protected]<mailto:[email protected]> Subject: RE: [Exchange] OWA Cannot download attachments - This content is blocked What about AV? From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Miller Bonnie L. Sent: Wednesday, May 7, 2014 2:10 PM To: [email protected]<mailto:[email protected]> Subject: RE: [Exchange] OWA Cannot download attachments - This content is blocked No problems with my test account on the same server and DB from here, and there is only one Malware filter defined, so it should now be using the same one that she has. Honestly, it feels more like a public/private computer issue as the malware filter is actually set to delete infected messages, and this is just blocking from opening (but not under my admin account from here)-nothing is removed. Unless there are additional ideas, I'll probably have to wait until I can have more time with her machine/account. Thanks, Bonnie From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Miller Bonnie L. Sent: Wednesday, May 07, 2014 10:53 AM To: [email protected]<mailto:[email protected]> Subject: RE: [Exchange] OWA Cannot download attachments - This content is blocked Sorry-I didn't mention this is two servers in a DAG, all roles, with Barracuda hardware LBs in front. I hadn't checked that-can see her mailbox database is on the other server. I'm moving my test account to her DB right now to try. Still haven't heard back from her just yet to check some other things. She's a librarian, so pretty busy during the school day, and the workstation is also used for checking out books (hence the OWA logon as she needs it). From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of ccollins9 Sent: Wednesday, May 07, 2014 10:09 AM To: [email protected]<mailto:[email protected]> Subject: Re: [Exchange] OWA Cannot download attachments - This content is blocked Are your test account and the user account on the same mailbox server and database? Just for S&G, have you tried temporarily disabling the built-in Exchange malware detection and tried it? This is a per-server setting on Mailbox servers. On Wed, May 7, 2014 at 12:59 PM, Miller Bonnie L. <[email protected]<mailto:[email protected]>> wrote: Exchange 2013 cu3 (not SP1), I have one user reporting this issue with a file that is *.xlsb. I have not heard of this, so connected remotely to verify the issue and take screenshots: [cid:[email protected]] [cid:[email protected]] If I use an admin account to open her mailbox via OWA from another machine, I do not have this problem with the attachment. I also had the original sender forward the same message (with attachment) to my test account and don't have problems there either. Doing some reading, I verified that her OWA mailbox policy is set to our "Default" (the only one defined, so same as my test account). I also can see that *.xlsb is allowed via these PS commands: Get-OwaMailboxPolicy Default | select -ExpandProperty BlockedFileTypes (is not listed) And Get-OwaMailboxPolicy Default | select -ExpandProperty AllowedFileTypes (is listed) Office 2010 appears to be correctly installed and otherwise working on the Windows 7 SP1 workstation. I checked both the OWA policy and individual server virtual directory "file access" settings via EAC and boxes are correctly checked to allow Direct File access from both public and private devices. I'm trying to get the person to test on another machine under her account and get access to that machine to log on my test account, but is there anything else I can be looking at? Could *.xlsb be blocked on her account individually somewhere (and where to look for that)? Thanks, Bonnie
