try opening outlook from the run command by typing outlook /cleanfreebusy

>From: "Edwards, Aaron" <[EMAIL PROTECTED]>
>Reply-To: "Exchange Discussions" <[EMAIL PROTECTED]>
>To: "Exchange Discussions" <[EMAIL PROTECTED]>
>Subject: RE: Unable to update public free/busy data error in Outlook
>Date: Tue, 20 Nov 2001 11:02:01 -0800
>
>Thanks for the suggestion, but those Q articles apply only to Exchange 2000
>and we are running 5.5. The only thing we've converted to windows 2000 is
>our PDC.
>
>I've also checked out these q articles:
>Q184151
>Q247927
>Q270160
>Q197494
>
>The theme of all of these seem to be that either the folder doesn't exist 
>or
>that the default editor doesn't have enough permissions. But everything is
>intact on the exchange box. I'm almost thinking I just need to reload the
>user's Outlook. Any other ideas or Q articles you know of?
>
>Thanx for your patience
>
>Aaron
>
>-----Original Message-----
>From: John Q [mailto:[EMAIL PROTECTED]]
>Sent: Tuesday, November 20, 2001 10:04 AM
>To: Exchange Discussions
>Subject: Re: Unable to update public free/busy data error in Outlook
>
>
>look into q284200 or Q286783
>
>----- Original Message -----
>From: "Edwards, Aaron" <[EMAIL PROTECTED]>
>To: "Exchange Discussions" <[EMAIL PROTECTED]>
>Sent: Tuesday, November 20, 2001 9:16 AM
>Subject: RE: Unable to update public free/busy data error in Outlook
>
>
> > The folder is there, it only happens to this one user since she has had
> > Office 2000 installed, and doesn't happen consistently.
> >
> > Thanx for your help
> >
> > Aaron
> >
> > -----Original Message-----
> > From: John Q [mailto:[EMAIL PROTECTED]]
> > Sent: Tuesday, November 20, 2001 7:44 AM
> > To: Exchange Discussions
> > Subject: Re: Unable to update public free/busy data error in Outlook
> >
> >
> > Is the free/busy folder missing?
> > Does it happen to all users?  Does it happen at all users at the same
>time?
> >
> > ----- Original Message -----
> > From: "Edwards, Aaron" <[EMAIL PROTECTED]>
> > To: "Exchange Discussions" <[EMAIL PROTECTED]>
> > Sent: Monday, November 19, 2001 5:10 PM
> > Subject: Unable to update public free/busy data error in Outlook
> >
> >
> > > I have a Win95 pc with Outlook 2000 in an Exchange 5.5 SP4 environment
> > that
> > > will sporadically pop up an error message while outlook is idle. Users
> > have
> > > X400 & SMTP addresses. The error message is:
> > >
> > > Unable to update public free/busy data. Outlook can't find the mail
> > service
> > > provider. To check your profile settings, double-click the Mail icon 
>in
> > > Windows Control panel. Or, try to log on to your mail system again.
> > >
> > > The only option is to click ok. Sometimes it locks up her system,
> > sometimes
> > > not.
> > > We have tried reloading her profile. Everything I can find on the KB
>says
> > > something about an MS Mail problem. We aren't using MS Mail. Any other
> > > ideas?
> > >
> > > Thanx
> > >
> > > Aaron
> > >
> > >
> > >
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