9 servers, 7 sites (Spanning length/breadth Australia and NZ) ~700 users 4 Senior Admins (1 with primary focus on Exchange) 8 support personnel - day to day/1st, 2nd line
Resources - Stretched. Insufficient time for testing and planning for win2k/e2k (due to roll in 12 months), due to excessive number of 'projects' thrown our way concurrently Dave -----Original Message----- From: Mike Pelley [mailto:[EMAIL PROTECTED]] Sent: Friday, 23 November 2001 7:45 To: Exchange Discussions Subject: RE: Quick Survey; Support vs No. or users/servers In my "old" job: 2700 accounts on one server 1 part-time system administrator (me - also looked after Unix and network issue) 2 part-time Exchange admins 33 support personnel over 18 sites (support specialists who support all applications) Mike -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Tim John - Domainz Sent: Thursday, November 22, 2001 4:00 PM To: Exchange Discussions Subject: RE: Quick Survey; Support vs No. or users/servers 30 mailboxes 1 sys admin Resources - ideal ! Incidentally, I read somewhere recently that a balance of 1 IT technician to about 60 or 80 end users is sufficient for all aspects of IT support. I've managed a small team in the past of 2 technicians (and myself) for over 400 users, spread over 7 sites. It was very difficult to provide a good service with these few resources, even with remote control of the servers in the different offices. Cheers, Tim :-----Original Message----- :From: Antonietti, Bob P. [mailto:[EMAIL PROTECTED]] :Sent: Friday, 23 November 2001 05:34 :To: Exchange Discussions :Subject: Quick Survey; Support vs No. or users/servers : : :Hello. : :I'd like to do a quick survey if I may...and thank anyone for :taking the :time to respond. : :I'd like to know the ratio of Exchange Support personnel to :number of end :users on the system, or total servers supported. : :Do you feel you have adequate resources with this ratio? : :Thank you. : :Bob P. Antonietti : :_________________________________________________________________ :List posting FAQ: http://www.swinc.com/resource/exch_faq.htm :Archives: http://www.swynk.com/sitesearch/search.asp :To unsubscribe: mailto:[EMAIL PROTECTED] :Exchange List admin: [EMAIL PROTECTED] : _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] ================================================================== De informatie opgenomen in dit bericht kan vertrouwelijk zijn en is uitsluitend bestemd voor de geadresseerde. Indien u dit bericht onterecht ontvangt wordt u verzocht de inhoud niet te gebruiken en de afzender direct te informeren door het bericht te retourneren. ================================================================== The information contained in this message may be confidential and is intended to be exclusively for the addressee. Should you receive this message unintentionally, please do not use the contents herein and notify the sender immediately by return e-mail. ================================================================== _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
