Does the user have an email address in the same domain as the Exchange
Server? (I *think* this still applies, I blew up my test lab so I'm not sure
offhand)
I ran into the first article in my test lab, maybe something in here you
could use:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q273448
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q250667
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q248486

\\.\Backofficestorage is the center of your universe.  Search MSDN for Web
storage system.
Regarding the red "error icon", try restarting w3svc.

-----Original Message-----
From: Michael Anderson [mailto:[EMAIL PROTECTED]] 
Sent: Wednesday, January 02, 2002 4:39 PM
To: Exchange Discussions
Subject: RE: Need Help badly - Exchange 2000 / OWA


Hello Again,

First let me apologize for not specifying what patches I am
running.  I installed Service Pack 2 immediately after the
install.  I always do that with every MS Product I install.

Believe me, instead of the Admin username - I tried the User
Account that was setup for the POP3 and SMTP virtual servers
(which is working flawlessly using an E-mail client).

I keep getting "Access Denied".  I consider myself a pretty good
investigative tech when it comes to MS Products - as I've
been doing this for quite some time.  I also made sure that
I went into the user level settings using the Active Directory
utility, and made sure that HTTP was activated for this 
particular user.  By default, it is checked on - based on 
what the whitepapers said.  This particular user, is the 
one that can successfully POP their e-mail under their 
respective virtual POP3 and SMTP servers on the Exchange 
box.

I am truly baffled by this one.

There is another concern that I have too - and that is, 
there are 3 Virtual Directories under IIS that I believe 
are not properly configured or something.  These are 
called "public", "exchange" and "exadmin" - and they all 
have the red ERROR icon representing the top of the 
expandable tree - indicating to me that something isn't 
right with that virtual directory setup.

Now the REALLY weird thing, is that I can go to the 
properties of each Virtual Directory that Exchange 
created, and re-establish the path once again, then 
hit "OK", and the icon goes back to normal - indicating 
that all is well.  Well, the information settings with the 
error condition existing, are the SAME settings that 
exist, when the error disappears.  This statement applies 
to the "public" and "exchange" Virtual Directories.  
The "exadmin" is the one that's the most weirded out.  
This particular virtual directory points to a path 
called "\\.\BackOfficeStorage" - what the heck is that?  I 
can't locate that directory anywhere on the system - so I 
can only assume that it's part of that "M" drive setup - 
but even then, I can't seem to locate it on there either.

So now with this additional information, could someone 
please offer some more ideas as to what I should do, or 
where I should be looking for answers?

Thanks for everything!

Mike


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of David Florea
Sent: Wednesday, January 02, 2002 3:56 PM
To: Exchange Discussions
Subject: RE: Need Help badly - Exchange 2000 / OWA


Is there actually a mailbox for the admin account?  You did try an account
that has a real mailbox, right?


-----Original Message-----
From: Mike Anderson [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, January 02, 2002 11:54 AM
To: Exchange Discussions
Subject: Need Help badly - Exchange 2000 / OWA


Greetings All,

I have multiple issues I am working on.  Let me first say 
that I have extensive Internet experience behind me, and 
have been working with every mail server under the sun 
over the years.  Exchange however, always has come off 
more complex than it needed to be - but I know that 
Exchange is an incredible solution.  I have limited 
experience with Exchange 5.5, but I am now installing 
Exchange 2000 - and I am experiencing some problems.

I set up a virtual POP3 and SMTP domain for one of our 
customers - and I have POP3 and SMTP working properly.  I 
can use Outlook 2K to access my mailbox - and all works 
beautifully.

BUT when I try to access the mail server using the Web 
Interface, I am having tons of problems.  I keep getting 
access denied, or simply no pages coming up at all.  I 
checked all the IIS settings, and things seem to be 
pointing to the correct directories according to the Docs 
I have been reading up on.  After installing Exchange 2000 
onto my Windows 2000 Server machine, it created a new 
drive called "M" - and that's what IIS refers to for all 
the Virtual Directory stuff.

One example I can provide is the following:  Our server is 
called "Exchange" - so in the browser, I typed in 
http://exchange/exchange/ - then it prompts me for a 
Username and Password - so instinctively, I used the 
Administrator login and password - and it DOESN'T work.  
What the heck am I supposed to use, if the Admin login 
doesn't even work???  This is the first thing that 
indicated to me, that something is terribly wrong.

What things do I need to do or have in place in order to 
get the Web Access to work?  I would love to have some 
additional docs or resources I can look at, that would walk 
me through each and every painful step required to get 
this to work.  And troubleshooting processes to - 

My environment is as follows:  I have a Windows 2000 
Server Domain Controller so that provides all the Active 
Directory stuff.  Then my Exchange 2000 Server is a 
standalone server that "belongs" to the domain.  It's not 
setup as a backup controller or anything like that.

Any information you can pass along to me, would be greatly 
appreciated.

Thanks in advance,

Mike

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