What I've found with AV packages is they have to be removed, not just stopped.
----- Original Message ----- From: "Alverson, Thomas M." <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Wednesday, March 27, 2002 4:42 PM Subject: RE: EX55 sp4: Inbound IMC messages stuck problem update > Norton AV for exchange 2.5 (probably latest build - got an update about a > month ago). I suspected that right away but stopping it made no difference > at all. > > Tom > > -----Original Message----- > From: Daniel Chenault [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, March 27, 2002 5:33 PM > To: Exchange Discussions > Subject: Re: EX55 sp4: Inbound IMC messages stuck problem update > > > what kind of AV are you running? > > ----- Original Message ----- > From: "Alverson, Thomas M." <[EMAIL PROTECTED]> > To: "Exchange Discussions" <[EMAIL PROTECTED]> > Sent: Wednesday, March 27, 2002 4:28 PM > Subject: EX55 sp4: Inbound IMC messages stuck problem update > > > > A few days ago I reported a problem with inbound emails getting stuck > > in > the > > IMC inbound queue. Here are some more details: > > > > This has happened 3 different times so far. The first time the IMC > > had stopped processing all inbound traffic. I tried to stop it with > > control panel/services but it would not stop. I finally forcibly > > ended the MSEXCIMC.EXE process with task manager and then restarted > > it. The first time the large backlog of inbound files started to flow > > and I was left > with > > 4 messages that would not transfer. I tried stopping IMC again (it > > would never stop via control panel once it had seen one of these bad > > emails) but it would not process them even after deleting queue.dat > > (while imc was stopped). > > > > I gave up on the 4 emails and let it run for a while but after a few > > hours two more emails got stuck. Again I had to forcibly terminate > > the IMC process and delete queue.dat. I also discovered that if I > > tried to view > the > > queues with exchange admin, that the admin program would freeze when I > tried > > to select the MTS-IN queue on the IMC. I could look at the IMC > > inbound queue and see the messages that weren't being processed (and > > they were sitting there in the IMCDATA/IN directory). All I could do > > is remove them from the IN directory and stop/restart IMC while > > deleting queue.dat. If I tried to reintroduce one of the 'bad' > > messages to the IN directory (by stopping IMC, deleting queue.dat, > > copying the file to IN and restarting > IMC) > > it would fail in the same fashion. The weird part is that after the > > first restart of IMC, it would still process other inbound emails. > > This > happened > > a third time (with two similar messages) and again I moved them out of > > the IN directory. It has been running for a whole day now without > > getting > stuck > > on a message. I looked at all the 'bad' messages and did not see > > anything unusual about them. I did not see anything at all in the > > event log for these messages. I currently have all of the imc log > > settings at maximum > in > > case it happens again. > > > > > > Tom > > > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
