We had a similar problem about a month ago. The support I received from them was outstanding. Here is what they suggested I do:
Try using our ftp site instead of the http site: If you right mouse click on the Network update path, select ftp and it will automatically change to the FTP site for download for your engines and then click update now. If that does not work then modify the registry value that holds the timeout setting: HKEY_LOCAL_MACHINE\Software\Sybari Software\6.0\EngineDownloadTimeout This value is measured in seconds and is set to 120 (decimal) by default. Changing it to 300 (5 minutes) usually resolved any timeout problems. Keep in mind this registry change, the Antigen and Exchange services DON'T require restarting. The default timeout has been changed to 300 seconds in Antigen 6.5. Hope this helps. -----Original Message----- From: Sandhya Pai [mailto:[EMAIL PROTECTED]] Sent: Saturday, May 04, 2002 12:37 PM To: Exchange Discussions Subject: Antigen Question Hello Antigen users, I have Exchange 5.5 on NT 4 server. I am using Antigen 6.2 for Exchange. We've been using Antigen for over a year and just about 2 months we started having problems with automatic update feature. It runs into problems with renaming directories. To fix the problem, I have to stop Exchange, reboot the server and then rename the directories. It's very frustrating because I can only do this on Weekend. I've tried their tech support and they keep giving me directions for manual update (mentioned above). I've even uninstalled and reinstalled the software but with no use. Any help will be appreciated. Sandhya _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
