I appreciate this is probably down to my misunderstanding of this virus, but
we have one user who is being sent an html file

As soon as the email is clicked on, the attachment is attempted to be opened
by Outlook. Then Officescan flags up that there is a file in the users temp
internet folder with Klez, and it is the same filename as the html
attachment, but the html has changed to exe

For instance, today he has an email with revisions1.html attached. When he
selects the email, it attempts to open the attachment, and Officescan
quarantines the file revisions1.exe from the temp internet folder.

I thought that Klez attachments had double extensions, like
revisions1.html.exe

Why wouldn't scanmail be stopping this file? I havent in the past considered
that we should be blocking htm and html, but should we?

I've checked this PC with Officescan and Symantecs tool, and it shows no
traces of Klez

Thanks

Nik

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