>From your side of the fence look at the tracking logs for the time the message was sent from your employee. You do have tracking enabled right?
>From the Surveyor side have them forward the message they replied with to your account (make sure they spell your domain correctly). Furthermore, have them send you the header of the reply they received so you can find out where the original message went to. Nate Couch EDS Messaging > ---------- > From: Niki Blowfield > Reply To: [EMAIL PROTECTED] > Sent: Thursday, May 30, 2002 06:01 > To: [EMAIL PROTECTED] > Subject: RE: Troubleshooting Failed Delivery > > Sorry for not including this, we have Exchange 5.5 SP3 and they are > another > organisation, who's system I am not aware of > > -----Original Message----- > From: Louis Joyce [mailto:[EMAIL PROTECTED]] > Sent: 30 May 2002 11:47 > To: Exchange Discussions > Subject: RE: Troubleshooting Failed Delivery > > > What version of exchange are you using? Do the two parties concerned > reside > on the same network? > > Regards > > Mr Louis Joyce > Data Support Specialist > BT Ignite eSolutions > > > -----Original Message----- > From: Niki Blowfield [mailto:[EMAIL PROTECTED]] > Sent: 30 May 2002 11:39 > To: Exchange Discussions > Subject: Troubleshooting Failed Delivery > > > Dear All, > > Looking for a bit of advice here if poss please > > One of our clients sent an email to one of our surveyors regarding > something > that's apparently very important. > > Surveyor never received the email. Client claims he received a delivery > notification > > A common problem for us is for people sending us emails to spell our > domain > wrong. The most common mispelt domain exists, and seems to just catch > [EMAIL PROTECTED] as we never get NDR's when people send > our emails there > > I logged on as this surveyor, checked his email for the date and time the > email was sent, nothing for that day. Checked deleted items, and recovered > deleted items, nothing. > > So I checked the IMC Archive In folder, opened all emails within a couple > of > hours of the time the email was supposedly sent and a delivery received, > nothing. > > Now we don't want to upset the client, as they are our client, and we need > the work they provide us, but they are getting a little contractural over > this email > > Without being negative to them, I need to know exactly what is needed for > me > to track this email down. The message body was forwarded to me, but all > this > shows is that the email was sent to "Our Surveyor" i.e. the name in the > contacts list > > I'm thinking I need them to forward me the message directly from their > sent > items, as well if possible, as the notification report > > Any thoughts? > > Thanks... > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
