There is no guaranteed QoS with e-mail. If the client really wanted to make sure the message was received, the proper procedure is to follow up by telephone, fax or yak.
> -----Original Message----- > From: Niki Blowfield [mailto:[EMAIL PROTECTED]] > Sent: Thursday, May 30, 2002 5:39 AM > To: Exchange Discussions > Subject: Troubleshooting Failed Delivery > > > Dear All, > > Looking for a bit of advice here if poss please > > One of our clients sent an email to one of our surveyors > regarding something that's apparently very important. > > Surveyor never received the email. Client claims he received > a delivery notification > > A common problem for us is for people sending us emails to > spell our domain wrong. The most common mispelt domain > exists, and seems to just catch > [EMAIL PROTECTED] as we never get NDR's > when people send our emails there > > I logged on as this surveyor, checked his email for the date > and time the email was sent, nothing for that day. Checked > deleted items, and recovered deleted items, nothing. > > So I checked the IMC Archive In folder, opened all emails > within a couple of hours of the time the email was supposedly > sent and a delivery received, nothing. > > Now we don't want to upset the client, as they are our > client, and we need the work they provide us, but they are > getting a little contractural over this email > > Without being negative to them, I need to know exactly what > is needed for me to track this email down. The message body > was forwarded to me, but all this shows is that the email was > sent to "Our Surveyor" i.e. the name in the contacts list > > I'm thinking I need them to forward me the message directly > from their sent items, as well if possible, as the notification report > > Any thoughts? > > Thanks... _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
