or quack -----Original Message----- From: Chris Scharff [mailto:[EMAIL PROTECTED]] Sent: Thursday, May 30, 2002 10:06 AM To: Exchange Discussions Subject: RE: Troubleshooting Failed Delivery
There is no guaranteed QoS with e-mail. If the client really wanted to make sure the message was received, the proper procedure is to follow up by telephone, fax or yak. > -----Original Message----- > From: Niki Blowfield [mailto:[EMAIL PROTECTED]] > Sent: Thursday, May 30, 2002 5:39 AM > To: Exchange Discussions > Subject: Troubleshooting Failed Delivery > > > Dear All, > > Looking for a bit of advice here if poss please > > One of our clients sent an email to one of our surveyors > regarding something that's apparently very important. > > Surveyor never received the email. Client claims he received > a delivery notification > > A common problem for us is for people sending us emails to > spell our domain wrong. The most common mispelt domain > exists, and seems to just catch > [EMAIL PROTECTED] as we never get NDR's > when people send our emails there > > I logged on as this surveyor, checked his email for the date > and time the email was sent, nothing for that day. Checked > deleted items, and recovered deleted items, nothing. > > So I checked the IMC Archive In folder, opened all emails > within a couple of hours of the time the email was supposedly > sent and a delivery received, nothing. > > Now we don't want to upset the client, as they are our > client, and we need the work they provide us, but they are > getting a little contractural over this email > > Without being negative to them, I need to know exactly what > is needed for me to track this email down. The message body > was forwarded to me, but all this shows is that the email was > sent to "Our Surveyor" i.e. the name in the contacts list > > I'm thinking I need them to forward me the message directly > from their sent items, as well if possible, as the notification report > > Any thoughts? > > Thanks... _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] ------------------------------------------------------------------------------ The information contained in this email message is privileged and confidential information intended only for the use of the individual or entity to whom it is addressed. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this message is strictly prohibited. If you have received this email in error, please immediately notify Veronis Suhler Stevenson by telephone (212)935-4990, fax (212)381-8168, or email ([EMAIL PROTECTED]) and delete the message. Thank you. ============================================================================== _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
