Hi,
a client of ours recently deleted several log files for exchange. The
result was that exchange stopped working. The client has run several
utilities ISINTEG and ESEUTIL in no particluar order and we were called in
to fix the problem.
We continued running these utilities in a particular sequence. The end
result was working exchange, but with a lot of data missing from
mailboxes. A directory import was performed using an export from an
oversease exchange server. This was imported and restored most of the
mailboxes.
We tried the consistency adjuster for mailboxes to try and find orphaned
data in the information store, but the size of the database files is
significantly reduced. (eg. from 20GB to 5GB for priv.edb)
We have gotten to the point where we are writing off any chance of
recovering the data from the database itself and are reverting to
restoring partially from backups (backups had not been working for a
significant time).
The problem we are now encountering is that mailboxes that have shown up
as being empty (ie, all data lost) can no longer be accessed by any user
(administrator or otherwise). We have re-assigned server and site
permissions appropriatley and given permission to the user for this
mailbox but still the user cannot log on. (even re-mapping the profile
does not help).
If we delete and re-create the mailbox, users still cannot access them.

Are there any known issues along these lines and what would be the best
course of action for this situation.

Help is appreciated.

Regards,
Luke Cassar

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