try to jiggle it by moving the user's mailbox from one information store to another or
from one server to another
also try exporting the mailbox to a PST file with Outlook, deleting the mailbox, then
importing back
try same with ExMerge
Andrey Fyodorov
founder of the Scientific Jiggle Method :)
Applied Jiggle Technologies :)
-----Original Message-----
From: MS Exchange List [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, September 04, 2002 6:49 PM
To: Exchange Discussions
Subject: E2K: OUTLOOK "Can't open this item" SP3 bug?
OS: Win2K, SP2, IIS Roll-up, (+most Critical "Windows Update" published hotfixes)
E2K: Native, SP3, Trend 6.0 Scanmail
Single Native Domain, Single Exchange Server, 1 SG, 4 Mailbox DBs, 1 PF DB
Hello,
Not sure if this is a new bug introduced with E2K SP3, or just my bad luck with E2K.
Some users are unable to open/delete/move/reply/forward... some Messages with OUTLOOK
(various versions) or E2K OWA. The error they get in OUTLOOK is:
"Can't open this item"
On the Server side an error is logged in the App log:
===================================
Event Type: Error
Event Source: MSExchangeIS
Event Category: Content Engine
Event ID: 12002
Date: 9/4/2002
Time: 1:38:05 PM
User: N/A
Computer: EXCHANGE
Description:
Error 8004011B-80000000 occurred while processing message <> from 'SearchStorage.com'.
===================================
Combing through the App log it looks like we've got at least 9 different Messages with
this problem.
I CAN access them with an IMAP client, view it, and delete it. It is then deleted on
the Server side mailbox.
Since this problem started I have run ISINTEG against all databases, and even
compacted the databases (ya, ya, I know, but it is documented a compact will get rid
of various DB problems Q314917, Q195856, and I had an Open maintenance window). This
did not get rid of the problem, and a user has gotten a new message since then with
this problem.
The problem messages I have looked at are of type "Content-Type:
multipart/alternative" and contain both a "text/plain" and "text/html" versions of the
email. Guessing a "content conversion" problem with MAPI and SP3 ... but haven't
heard anyone else complain of something similar.
I have looked at Q232323 and Q296598, but they didn't seem to apply.
Anyone else seeing this with SP3?
Thanks,
Brent
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