Hello,
Scanmail does appear to be involved/effected. When the Scanmail services are stopped, these problem messages can then be deleted in OUTLOOK. It STILL can not be opened and read in OUTLOOK, but it can be deleted and moved between folders, which isn't possible with the Services running. We're running the latest versions of Scanmail for E2K, and Scan engine. Strange. I've certainly had a couple instances in the last few years where Scanmail will stop allowing access to Email attachments for a majority of users ... but this is just a few users of over 1,100 on this box, and just a handful of messages out of a ~million. When I have another maintenance window I'll see what happens after a reboot and the Scanmail services set to disabled (Come up clean without Scanmail having run at all). If full access in OUTLOOK is available to these message, I'll send off a bug report to Trend. Thank you, Brent -----Original Message----- From: Ali Wilkes (IT) [mailto:[EMAIL PROTECTED]] Posted At: Monday, September 09, 2002 11:26 AM Posted To: MS Exchange List Conversation: E2K: OUTLOOK "Can't open this item" SP3 bug? Subject: RE: E2K: OUTLOOK "Can't open this item" SP3 bug? This is the exact same error I see with many versions of exchange when NAI Groupshield has taken a "dump". Stopping and starting groupshield helps, but usually the sender has to resend the e-mail after. I would suggest this is a problem with Scanmail, not sp3. Did you check with TM to see if they updated their software for SP3? -----Original Message----- From: Young, Phil [mailto:[EMAIL PROTECTED]] Posted At: Monday, September 09, 2002 12:19 PM Posted To: List - Exchange Server List Conversation: E2K: OUTLOOK "Can't open this item" SP3 bug? Subject: RE: E2K: OUTLOOK "Can't open this item" SP3 bug? Brent, If you stop Scanmail can you read the mails then or do you still have the problem? Apologies if you've already tried this. regards Phil _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
