That's not a half bad suggestion, really.

I need to add that to my document everything repository. Once I get past my
too-lazy phase.

------------------------------------------------------
Roger D. Seielstad - MCSE
Sr. Systems Administrator
Inovis - Formerly Harbinger and Extricity
Atlanta, GA


> -----Original Message-----
> From: Dupler, Craig [mailto:[EMAIL PROTECTED]] 
> Sent: Monday, January 06, 2003 12:45 PM
> To: Exchange Discussions
> Subject: "How do I explain NDRs" Question
> 
> 
> I did a delete of the thread and then thought that perhaps 
> the data should
> be expanded.
> 
> But, note that the comments including Daniel's were right on.
> 
> 
> Explaining how mail delivery works to non-experts is not 
> easy.  It involves
> explaining address resolution both within NT domains and in 
> the DNS world.
> It also involves explaining the role of relay hosts and any address
> rewriting that is going on.  For most people, words are not 
> going to cut it.
> 
> Years ago our Exchange team faced the same problem and 
> developed a system of
> very simple charts that show a check list of each system or 
> handshake that
> has to occur, and then a separate chart explaining exactly 
> how each one
> works, packet by packet.  They called these happy charts.  
> Now admittedly,
> even these are not telling the truth, in that the role of 
> caches in the
> switches and routers is left out, and it is assumed that 
> things like DNS
> resolution actually hit the DNS servers every time, but 
> that's a level of
> complexity (or honesty) that is not really necessary to get 
> your points
> across.  I think you would do well to draw your happy charts. 
>  They will
> make explaining the shorthand a lot easier.
> 
> My hesitation in mentioning this stems from the fact that it is in the
> archives maybe a dozen times, but periodic repetition is not 
> a bad thing I
> guess.
> 
> 
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