Telephone analogy again.....

Once the phone connection is complete, then you might still talk English at
one end, and try to talk to someone who only understands Russian at the
other end.

This type of "fully connected but of no use at all" can be used to explain
the problems with the different layers in the network model, or the
difference between SMTP and X.400 when sending e-mail.

Cheers, Chris


-----Original Message-----
From: Ed Crowley [mailto:[EMAIL PROTECTED]]
Sent: 07 January 2003 04:48
To: Exchange Discussions
Subject: RE: "How do I explain NDRs" Question


I've seen some that talk into the receiver and listen to the
transmitter.

Ed Crowley MCSE+I MVP
Technical Consultant
hp Services
"There are seldom good technological solutions to behavioral problems."


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Andrey Fyodorov
Sent: Monday, January 06, 2003 1:40 PM
To: Exchange Discussions
Subject: RE: "How do I explain NDRs" Question


I have seen some non-technical types that like to send telephones flying
across the office and smashing into the wall.


-----Original Message-----
From: Akerlund, Scott [mailto:[EMAIL PROTECTED]]
Sent: Monday, January 06, 2003 1:29 PM
To: Exchange Discussions
Subject: RE: "How do I explain NDRs" Question


A nickels worth from the peanut gallery.

I have found that a phone number analogy works quite well with the
Non-Technical.  They can associate with a wrong number, and number not
in service, and circuit overloads (all phones lines busy), it's a
picture they understand quite well.  Plus it is very easy to draw the
picture using non-technical terms.

Best of luck
Scott
We may be in an E-Mail world, but phonology seems to be an instinctive
trait in humans yet.

-----Original Message-----
From: Dupler, Craig [mailto:[EMAIL PROTECTED]] 
Sent: Monday, January 06, 2003 9:45 AM
To: Exchange Discussions
Subject: "How do I explain NDRs" Question

I did a delete of the thread and then thought that perhaps the data
should be expanded.

But, note that the comments including Daniel's were right on.


Explaining how mail delivery works to non-experts is not easy.  It
involves explaining address resolution both within NT domains and in the
DNS world. It also involves explaining the role of relay hosts and any
address rewriting that is going on.  For most people, words are not
going to cut it.

Years ago our Exchange team faced the same problem and developed a
system of very simple charts that show a check list of each system or
handshake that has to occur, and then a separate chart explaining
exactly how each one works, packet by packet.  They called these happy
charts.  Now admittedly, even these are not telling the truth, in that
the role of caches in the switches and routers is left out, and it is
assumed that things like DNS resolution actually hit the DNS servers
every time, but that's a level of complexity (or honesty) that is not
really necessary to get your points across.  I think you would do well
to draw your happy charts.  They will make explaining the shorthand a
lot easier.

My hesitation in mentioning this stems from the fact that it is in the
archives maybe a dozen times, but periodic repetition is not a bad thing
I guess.


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