Can anyone recommend an application that can be used for tracking problems. I am thinking of incident management software, where when a server is down a trouble ticket can be issued and all information about the problem and steps taken to resolve gets logged in a database.
This information can then also be used to search against for future problems. I have heard of a product called Remedy, has anyone used that or any other application like it? What are the better products out there? Thanks, any suggestions would be helpful. Randy _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
