Remedy is good. Also I think there is a product by a company called Blue Ocean.
----- Original Message ----- From: "Randy Roffey" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Wednesday, January 08, 2003 1:40 PM Subject: Incident tracking > Can anyone recommend an application that can be used for tracking problems. > I am thinking of incident management software, where when a server is down a > trouble ticket can be issued and all information about the problem and steps > taken to resolve gets logged in a database. > > This information can then also be used to search against for future > problems. > > I have heard of a product called Remedy, has anyone used that or any other > application like it? > > What are the better products out there? > > Thanks, any suggestions would be helpful. > > Randy > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
