I've used Remedy on the previous site I worked at and now I'm forced to use ServiceCenter by Peregrine. Of the two I would definetely recomend Remedy. To be perfectly honest though nobody likes working with either one of them, both are depending on how they are set up REALLY slow and clunky. I will just wish you good luck because when your managers start getting used to those reports and start making all of you report every hour of work on those systems you will curse the day you heard of tools like these. :)
-----Original Message----- From: Randy Roffey [mailto:[EMAIL PROTECTED]] Sent: 8. tammikuuta 2003 20:41 To: Exchange Discussions Subject: Incident tracking Can anyone recommend an application that can be used for tracking problems. I am thinking of incident management software, where when a server is down a trouble ticket can be issued and all information about the problem and steps taken to resolve gets logged in a database. This information can then also be used to search against for future problems. I have heard of a product called Remedy, has anyone used that or any other application like it? What are the better products out there? Thanks, any suggestions would be helpful. Randy _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
